Senior Engineer - Field Technical Delivery

Origin Energy; Roma; On-site; AUD 90,000 - 120,000; Full time

Job summary

Origin Energy is seeking an IT Field Engineer to provide hands-on technology support across Origin’s Integrated Gas assets in Queensland. You will own end-to-end technology issues, covering end-user computing, Microsoft 365, mobility, networking and meeting-room technology at site locations in the Surat Basin.

You’ll collaborate with specialist teams and vendors, maintain documentation, and contribute to incident response.

Qualifications

• Experience providing hands-on technology or service-delivery support within a complex enterprise environment.
• Strong knowledge of end-user technology, Microsoft 365, Active Directory and networking fundamentals, including DNS and DHCP.
• Experience managing incidents and service requests through ServiceNow or a similar IT service-management platform.
• Strong troubleshooting and problem-solving skills, with the ability to prioritise work based on operational impact.
• Excellent communication and stakeholder-management skills, with a strong commitment to delivering a positive customer experience.

Responsibilities

• Diagnose and resolve technology incidents and service requests, ensuring agreed service levels are met.
• Coordinate hardware and software installations, moves, additions and changes across site locations.
• Support laptops, tablets, mobile devices, printers, Microsoft 365, virtual desktops and audio-visual and video-conferencing technology.
• Assist network and operational technology teams with site infrastructure, control-network and SCADA-related issues when required.
• Maintain technical documentation, identify service improvements and support technology projects and third-party vendors working at site.
• Participate in major-incident response, helping assess business impacts, restore services and coordinate testing with the local user community.

Skills

End-user technology

Microsoft 365

Active Directory

Networking basics

ServiceNow

Incident management

Stakeholder management

Communication

Tools

DNS

DHCP

Job description

• Provide hands-on technology support across Origin's Integrated Gas assets
• Work across end-user computing, networks, mobility, meeting-room technology and operational systems
• Roma Location - live local based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

As an IT Field Engineer, you’ll provide hands-on technology support across Origin’s Integrated Gas assets in Queensland’s Surat Basin. Working directly with site-based employees, plant teams and facilities management, you’ll take end-to-end ownership of technology issues and help maintain the stability of critical site services.This is a varied operational role covering end-user computing, Microsoft 365, mobility, enterprise printing, networking, meeting-room technology and associated infrastructure. You’ll also collaborate with specialist teams supporting network, hosting and operational technology environments.

What you’ll do

• Diagnose and resolve technology incidents and service requests, ensuring agreed service levels are met.
• Coordinate hardware and software installations, moves, additions and changes across site locations.
• Support laptops, tablets, mobile devices, printers, Microsoft 365, virtual desktops and audio-visual and video-conferencing technology.
• Assist network and operational technology teams with site infrastructure, control-network and SCADA-related issues when required.
• Maintain technical documentation, identify service improvements and support technology projects and third-party vendors working at site.
• You’ll also participate in major-incident response, helping assess business impacts, restore services and coordinate testing with the local user community.

What you’ll bring

• Experience providing hands-on technology or service-delivery support within a complex enterprise environment.
• Strong knowledge of end-user technology, Microsoft 365, Active Directory and networking fundamentals, including DNS and DHCP.
• Experience managing incidents and service requests through ServiceNow or a similar IT service-management platform.
• Strong troubleshooting and problem-solving skills, with the ability to prioritise work based on operational impact.
• Excellent communication and stakeholder-management skills, with a strong commitment to delivering a positive customer experience.

Experience supporting regional or operational workforces, working within an ITIL environment or engaging with vendors and managed-service providers would be advantageous. Exposure to energy, resources, oil and gas, operational technology or SCADA environments would also be beneficial.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.