Senior Endpoint Analyst: Windows, MDM & Lifecycle

Centorrino Technologies Pty Ltd.; Rockhampton Regional; On-site; AUD 85,000 - 120,000; Full time

Job summary

Centorrino Technologies Pty Ltd. is seeking an Endpoint Analyst to join the Endpoints team in Australia. You will manage and support business applications across Windows and mobile environments, ensuring reliability, performance, and security.

Responsibilities include application packaging, deployment, lifecycle management, and post-deployment validation using Intune, GP, and other platforms. Strong ITIL knowledge and excellent communication are required.

Qualifications

• Experience in a similar IT application support, endpoint management, or EUC role.
• Strong experience supporting business applications across Windows and mobile platforms.
• Hands-on experience with Microsoft Intune, JAMF, or other MDM platforms.
• Solid knowledge of Active Directory, Group Policy, and Azure AD/Microsoft Entra ID.
• Experience managing application deployments, packaging, and lifecycle management.
• Familiarity with ITIL or structured IT service management practices.
• Basic PowerShell or shell scripting skills (desirable).
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
• A collaborative mindset with a commitment to knowledge sharing, continuous improvement, and delivering outstanding customer service.

Responsibilities

• Provide technical support and administration for business applications across Windows and mobile environments.
• Troubleshoot application installation, performance, access, compatibility, and functionality issues.
• Respond to application incidents, service requests, and escalations, ensuring timely resolution and clear communication.
• Manage the application lifecycle, including packaging, deployment, updates, maintenance, and retirement.
• Support application testing, version control, release readiness, and post-deployment validation.
• Deploy and manage applications using Microsoft Intune, Group Policy, and other enterprise management platforms.
• Configure and maintain application settings, policies, and security requirements to ensure compliance.
• Monitor application deployments, resolve installation issues, and maintain application health and reliability.
• Meet service level agreements (SLAs) while delivering a high standard of customer support.
• Maintain accurate technical documentation, knowledge articles, and support procedures.
• Contribute to continuous improvement initiatives that enhance application management, user experience, and operational efficiency.
• Collaborate with cross-functional teams to deliver high-quality technology solutions.
• Stay current with emerging technologies and recommend improvements to tools, processes, and service delivery.

Skills

EUC / Endpoint support

Windows & mobile support

Intune/JAMF

AD & GPO

App deployment

ITIL familiarity

PowerShell basics

Troubleshooting

Communication skills

Attention to detail

Team collaboration

Tools

MDM platforms

Job description

Centorrino Technologies Pty Ltd. is seeking an Endpoint Analyst to join the Endpoints team in Australia. You will manage and support business applications across Windows and mobile environments, ensuring reliability, performance, and security.

Responsibilities include application packaging, deployment, lifecycle management, and post-deployment validation using Intune, GP, and other platforms. Strong ITIL knowledge and excellent communication are required.