Senior EDRMS Content Manager & Systems Admin

www.clearedrecruitment.com.au; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

Federal Government Department is seeking a Senior Content Manager / Systems Administrator (EDRMS) to own and optimise the organisation’s Content Manager platform and supporting infrastructure. You will ensure system availability, security and integration across domestic and international locations, providing Level 3 incident resolution and technical guidance.

The role involves hands-on administration, configuration, documentation and collaboration with infrastructure and applications teams to

Qualifications

• Experience with Content Manager/EDRMS platforms and modern authentication.
• Experience integrating business apps with Content Manager.
• Experience configuring, maintaining and patching Microsoft operating systems.
• Strong ITIL service management experience for Level 3 incidents and problem resolution.
• Experience with virtualization platforms (VMware vSphere, Nutanix AHV, Citrix Workspace).

Responsibilities

• Administer and support the enterprise Content Manager (EDRMS) environment.
• Manage system configuration, maintenance, performance monitoring and operational support.
• Support replication and synchronisation of records management services across locations.
• Provide Level 3 technical support and resolve complex incidents, problems and service requests.
• Investigate and troubleshoot infrastructure, server and application-related issues.
• Develop technical documentation, procedures and support artefacts.
• Advise on upgrades, enhancements and system improvements.
• Support integrations between Content Manager and business applications.
• Collaborate with infrastructure, network and application teams to deliver outcomes.
• Contribute to change management and release activities.

Skills

Content Manager experience

App integration

Windows OS maintenance

ITIL incident management

Virtualization platforms

Education

IT-related degree/certification

Tools

VMware vSphere

Nutanix AHV

Citrix Workspace

Job description

Federal Government Department is seeking a Senior Content Manager / Systems Administrator (EDRMS) to own and optimise the organisation’s Content Manager platform and supporting infrastructure. You will ensure system availability, security and integration across domestic and international locations, providing Level 3 incident resolution and technical guidance.

The role involves hands-on administration, configuration, documentation and collaboration with infrastructure and applications teams to