Content Manager

www.clearedrecruitment.com.au; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

Federal Government Department is seeking a Senior Content Manager / Systems Administrator (EDRMS) to own and optimise the organisation’s Content Manager platform and supporting infrastructure. You will ensure system availability, security and integration across domestic and international locations, providing Level 3 incident resolution and technical guidance.

The role involves hands-on administration, configuration, documentation and collaboration with infrastructure and applications teams to

Qualifications

• Experience with Content Manager/EDRMS platforms and modern authentication.
• Experience integrating business apps with Content Manager.
• Experience configuring, maintaining and patching Microsoft operating systems.
• Strong ITIL service management experience for Level 3 incidents and problem resolution.
• Experience with virtualization platforms (VMware vSphere, Nutanix AHV, Citrix Workspace).

Responsibilities

• Administer and support the enterprise Content Manager (EDRMS) environment.
• Manage system configuration, maintenance, performance monitoring and operational support.
• Support replication and synchronisation of records management services across locations.
• Provide Level 3 technical support and resolve complex incidents, problems and service requests.
• Investigate and troubleshoot infrastructure, server and application-related issues.
• Develop technical documentation, procedures and support artefacts.
• Advise on upgrades, enhancements and system improvements.
• Support integrations between Content Manager and business applications.
• Collaborate with infrastructure, network and application teams to deliver outcomes.
• Contribute to change management and release activities.

Skills

Content Manager experience

App integration

Windows OS maintenance

ITIL incident management

Virtualization platforms

Education

IT-related degree/certification

Tools

VMware vSphere

Nutanix AHV

Citrix Workspace

Job description

Senior Content Manager / Systems Administrator (EDRMS)

Our client is a large Federal Government department responsible for Australia's international engagement, global operations and enterprise information management capabilities. Supporting thousands of staff across Australia and overseas, the organisation operates a complex ICT environment where secure information management, records governance and critical enterprise systems are essential to business operations.

As part of a highly technical Information Management team, you will help maintain and enhance enterprise content and records management platforms that support users across domestic and international locations.

The Opportunity:

We are seeking an experienced Senior Content Manager / Systems Administrator to take ownership of a large-scale Electronic Document and Records Management System (EDRMS) environment.

This is a hands-on technical role supporting the administration, maintenance and optimisation of the organisation's Content Manager platform and associated infrastructure. You will work closely with infrastructure, applications and support teams to ensure system availability, performance, security and integration across the broader technology landscape.

You will be responsible for troubleshooting complex technical issues, supporting enterprise-wide records management functions, providing technical guidance on system upgrades and integrations, and ensuring the platform continues to meet operational and compliance requirements.

Key Responsibilities

• Administer and support the enterprise Content Manager (EDRMS) environment.
• Manage system configuration, maintenance, performance monitoring and operational support.
• Support replication and synchronisation of records management services across multiple locations.
• Provide Level 3 technical support and resolve complex incidents, problems and service requests.
• Investigate and troubleshoot infrastructure, server and application-related issues.
• Develop technical documentation, procedures and support artefacts.
• Provide advice on upgrades, enhancements and system improvements.
• Support integrations between Content Manager and business applications.
• Work collaboratively with infrastructure, network and application teams to deliver technical outcomes.
• Contribute to change management, release activities and continuous improvement initiative

The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters.

Essential criteria

1. Relevant experience and industry knowledge in supporting, configuring and developing the latest versions of the Content Manager application, including modern authentication.
2. Relevant experience and industry knowledge with integrating business applications with Content Manager.
3. Relevant experience and industry knowledge in Microsoft Operating System configuration, maintenance and patching.
4. High level of ITIL delivery and support management experience to respond to Level 3 technical incidents, problems and issues and engage with broader IT teams, to achieve resolutions.
5. Relevant experience and industry knowledge in virtualization platforms including VMware vSphere, Nutanix AHV & Citrix Workspace.

Desirable criteria

1. Cloud computing and M365 initiatives.
2. Digital Information Management.
3. DevOps & Agile practices.
4. Dot Net development.

Qualifications

• Certificate IV, Diploma or Degree in Information Technology, Information Management or a related discipline.
• Equivalent industry experience will also be considered.

What's Required

• Australian Citizenship.
• Hold an NV1 Security Clearance.
• Willingness to work onsite in Canberra five days per week.
• Interstate or fully remote candidates will not be considered.

Contract Details

• Initial 12-month contract.
• 2 x 12-month extension options.
• Canberra, ACT.
• 40 hours per week.
• January 2027 commencement.
• Senior / EL1-equivalent engagement.

Diversity & Inclusion

We are committed to fostering a diverse and inclusive workplace and welcome applications from candidates of all backgrounds, experiences and perspectives.

Veterans

Defence and Federal Government industry experience is highly regarded. We strongly encourage veterans and individuals with Defence backgrounds to apply. Your experience, professionalism and mission-focused mindset are highly valued, and we are committed to supporting your continued career growth.