Senior Content Manager Systems Administrator

Hatchit Studios; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

Hatchit Studios seeks an experienced Senior Content Manager Systems Administrator to support a federal government client in administering, maintaining and enhancing its enterprise EDRMS. The role requires strong Content Manager expertise, enterprise app integration, Microsoft infrastructure and ITIL-based support.

You will manage complex enterprise environments across domestic and international operations, ensuring reliability, security and performance of records management systems.

Qualifications

• Hands-on Content Manager (EDRMS) administration across current versions.
• Experience integrating enterprise apps with Content Manager.
• Windows Server administration, configuration and patching.
• Advanced ITIL-based troubleshooting in a service-delivery environment.
• Experience with virtualization: VMware vSphere, Nutanix AHV, Citrix Workspace.
• Understanding of records governance and information management.
• Strong documentation, analysis and problem-solving skills.
• Excellent written/verbal communication and cross-functional collaboration.
• DevOps, Agile delivery, and automation experience.
• .NET development and systems integration experience.

Responsibilities

• Administer, configure, maintain and enhance Content Manager (EDRMS) environments.
• Support Content Manager upgrades, modern authentication and system integrations.
• Manage and troubleshoot EDRMS servers, network connectivity and replication.
• Configure, maintain and patch Windows operating systems and related infrastructure.
• Provide Level 3 technical support for complex incidents and issues.
• Support virtualised infrastructure (VMware vSphere, Nutanix AHV, Citrix Workspace).
• Advise on system upgrades, interfaces and change requests.
• Collaborate with infrastructure and information management teams to sustain performance and availability.
• Develop and maintain technical documentation and change records.

Skills

Content Manager expertise

ITIL-based support

Enterprise app integration

Strong communication

Analytical/problem-solving

DevOps/Automation

Education

IT qualifications (Certificate IV, Diploma or Degree)

Tools

Content Manager (EDRMS)

Microsoft Windows Server

VMware vSphere

Nutanix AHV

Citrix Workspace

Microsoft 365 initiatives

.NET development & integration

Job description

Security Requirement: Australian Government NV1 Security Clearance (Active)

Expected Start Date: 20 January 2027

About the Opportunity

Hatchit Studios is seeking an experienced Senior Content Manager Systems Administrator to support a federal government client in the administration, maintenance and enhancement of its enterprise Electronic Document and Records Management System (EDRMS).

This senior-level role requires strong technical expertise in Content Manager, enterprise application integration, Microsoft infrastructure and ITIL-based technical support.

The successful candidate will support a complex enterprise environment, ensuring the reliability, security and performance of records management systems used across domestic and international operations.

Key Responsibilities

• Administer, configure, maintain and enhance enterprise Content Manager (EDRMS) environments.
• Support Content Manager application upgrades, modern authentication and system integrations.
• Manage and troubleshoot EDRMS servers, network connectivity and replication services across distributed environments.
• Configure, maintain and patch Microsoft Windows operating systems and associated infrastructure.
• Provide Level 3 technical support, investigating and resolving complex incidents, problems and application issues.
• Support virtualised infrastructure environments, including VMware vSphere, Nutanix AHV and Citrix Workspace.
• Provide technical advice on system upgrades, application interfaces and change requests.
• Collaborate with infrastructure, application support and information management teams to maintain system performance and availability.
• Develop and maintain technical documentation, operational procedures and change records.

Skills & Experience Required

• Demonstrated hands-on experience administering, configuring and supporting Content Manager (EDRMS), including recent versions and modern authentication.
• Strong experience integrating enterprise business applications with Content Manager.
• Proven expertise in Microsoft Windows Server administration, configuration, maintenance and patching.
• Advanced troubleshooting skills and experience delivering Level 3 technical support within an ITIL-aligned environment.
• Experience with virtualisation technologies, including VMware vSphere, Nutanix AHV and Citrix Workspace.
• Understanding of enterprise records management, information governance and digital information management.
• Strong technical documentation, analytical and problem-solving capabilities.
• Excellent communication skills and experience collaborating with multidisciplinary ICT teams.
• Relevant IT qualifications (Certificate IV, Diploma or Degree) or equivalent demonstrated professional experience.
• Cloud computing technologies and Microsoft 365 initiatives.
• Digital information management and enterprise records governance.
• DevOps methodologies, Agile delivery practices and automation.
• .NET application development and integration.

Why Apply?

• Contribute to critical federal government information management systems.
• Work within a complex enterprise ICT environment supporting international operations.
• Competitive contractor rates based on experience and expertise.
• Long-term contract opportunity with potential extensions of up to 36 months.
• Collaborate with experienced technical specialists across infrastructure, applications and information management.