Senior Dynamics CRM Engineer — AI-Driven Delivery

Bupa Australia; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Bupa Australia is seeking developers who can adapt to .NET, CRM, and agentic tools, with strong CRM background and interest in Microsoft Copilot and Power Platform to boost productivity and outcomes.

You will work end to end across discovery, build, test, and refinement, guiding agentic tooling while guarding quality. The role emphasizes delivery discipline, AI output review, and reducing bottlenecks through improved flow.

Qualifications

• Advanced proficiency in typed languages (C# and/or TypeScript) using domain modelling, generics, and type-safe APIs.
• Understanding of backend and data fundamentals: RESTful API design, SQL performance, normalisation, and NoSQL caching patterns.
• Expert debugging skills for resolving complex service issues and production incidents.
• Knowledge of Dynamics 365 and Dataverse entities, solutions, security models, and integration surfaces.
• Reliability engineering through retries, duplicate-request prevention, and OAuth2/OIDC authentication patterns.
• Operational logging, monitoring, and proactive error handling for system health.
• Commitment to quality with automated testing, Git workflows, and CI/CD pipelines.
• Autonomous task ownership, stakeholder alignment, and cross-team conflict resolution.
• Pragmatic prioritisation, balancing quality with delivery constraints.
• Learning agility and clear communication during time-critical triage or releases.
• Tertiary IT qualification or extensive software engineering experience.
• Desirable Dynamics 365 specialization (plugins, workflows, customizations).
• Desirable Power Apps Code experience.
• Active GitHub presence with public contributions.
• Cloud ecosystem awareness including hosting, identity, queues, and observability tooling.

Responsibilities

• Works end to end across discovery, build, test, and refinement.
• Guides and constrains agentic tooling using approved practices and guardrails.
• Reviews, validates, and refines outputs produced by AI systems.
• Improves delivery outcomes by focusing on process, practice, and flow effectiveness.
• Success is measured by improvements to delivery performance (DORA metrics) and uplift of engineering practices.
• Discovers solutions earlier using agentic tools to reduce uncertainty.
• Translates intent into planned technical direction suitable for agentic execution.
• Reduces known delivery bottlenecks by improving flow, practices, and feedback loops.
• Ensures quality, security, compliance, and correctness of all artefacts committed under their account, including AI-generated outputs.

Skills

C#

TypeScript

RESTful API design

SQL performance

NoSQL caching

Debugging complex systems

Dynamics 365

Dataverse

OAuth2/OIDC

Logging & monitoring

Automated testing

Git workflows

CI/CD pipelines

Ownership

Stakeholder alignment

Cross-team collaboration

Prioritization

Learning agility

Communication

IT degree

Power Apps Code

Dynamics 365 specialization

GitHub presence

Cloud observability

Education

IT degree or higher

Tools

Code Power Apps

Job description

Bupa Australia is seeking developers who can adapt to .NET, CRM, and agentic tools, with strong CRM background and interest in Microsoft Copilot and Power Platform to boost productivity and outcomes.

You will work end to end across discovery, build, test, and refinement, guiding agentic tooling while guarding quality. The role emphasizes delivery discipline, AI output review, and reducing bottlenecks through improved flow.