Senior Software Engineer Agentic (MS Dynamics)

Bupa Australia; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Bupa Australia is seeking developers who can adapt to .NET, CRM, and agentic tools, with strong CRM background and interest in Microsoft Copilot and Power Platform to boost productivity and outcomes.

You will work end to end across discovery, build, test, and refinement, guiding agentic tooling while guarding quality. The role emphasizes delivery discipline, AI output review, and reducing bottlenecks through improved flow.

Qualifications

• Advanced proficiency in typed languages (C# and/or TypeScript) using domain modelling, generics, and type-safe APIs.
• Understanding of backend and data fundamentals: RESTful API design, SQL performance, normalisation, and NoSQL caching patterns.
• Expert debugging skills for resolving complex service issues and production incidents.
• Knowledge of Dynamics 365 and Dataverse entities, solutions, security models, and integration surfaces.
• Reliability engineering through retries, duplicate-request prevention, and OAuth2/OIDC authentication patterns.
• Operational logging, monitoring, and proactive error handling for system health.
• Commitment to quality with automated testing, Git workflows, and CI/CD pipelines.
• Autonomous task ownership, stakeholder alignment, and cross-team conflict resolution.
• Pragmatic prioritisation, balancing quality with delivery constraints.
• Learning agility and clear communication during time-critical triage or releases.
• Tertiary IT qualification or extensive software engineering experience.
• Desirable Dynamics 365 specialization (plugins, workflows, customizations).
• Desirable Power Apps Code experience.
• Active GitHub presence with public contributions.
• Cloud ecosystem awareness including hosting, identity, queues, and observability tooling.

Responsibilities

• Works end to end across discovery, build, test, and refinement.
• Guides and constrains agentic tooling using approved practices and guardrails.
• Reviews, validates, and refines outputs produced by AI systems.
• Improves delivery outcomes by focusing on process, practice, and flow effectiveness.
• Success is measured by improvements to delivery performance (DORA metrics) and uplift of engineering practices.
• Discovers solutions earlier using agentic tools to reduce uncertainty.
• Translates intent into planned technical direction suitable for agentic execution.
• Reduces known delivery bottlenecks by improving flow, practices, and feedback loops.
• Ensures quality, security, compliance, and correctness of all artefacts committed under their account, including AI-generated outputs.

Skills

C#

TypeScript

RESTful API design

SQL performance

NoSQL caching

Debugging complex systems

Dynamics 365

Dataverse

OAuth2/OIDC

Logging & monitoring

Automated testing

Git workflows

CI/CD pipelines

Ownership

Stakeholder alignment

Cross-team collaboration

Prioritization

Learning agility

Communication

IT degree

Power Apps Code

Dynamics 365 specialization

GitHub presence

Cloud observability

Education

IT degree or higher

Tools

Code Power Apps

Job description

We are looking for developers who can quickly adapt and leverage the right tools and technologies, whether their background is in .NET, CRM, or emerging agentic solutions. The ideal candidate has predominantly worked on the CRM side and demonstrates a strong interest in utilizing agentic technologies, including Microsoft Copilot and the Power Platform, to enhance productivity, automation, and business outcomes.

Opportunity Snapshot

• Works end to end across discovery, build, test, and refinement
• Guides and constrains agentic tooling using approved practices and guardrails
• Reviews, validates, and refines outputs produced by AI systems
• Improves delivery outcomes by focusing on process, practice, and flow effectiveness, not just individual contribution
• Success in this role is measured by improvements to delivery performance (DORA metrics), reduction of rework and bottlenecks, and uplift of team-wide engineering practices.
• Discovers solutions earlier by using agentic tools to explore options and reduce uncertainty
• Translates intent into planned technical direction suitable for agentic execution
• Reduces known delivery bottlenecks by improving flow, practices, and feedback loops
• Ensures quality, security, compliance, and correctness of everything committed under their account, even when artefacts are AI-generated

Whatyou’llneedto make it possible

• Advanced proficiency and strict discipline in typed languages (C# and/or TypeScript) using intentional domain modelling, generics, and type-safe APIs.
• Understanding of backend and data fundamentals, including RESTful API design, SQL performance, normalisation, and NoSQL caching patterns.
• Expert debugging skills for resolving complex service issues, integration problems, and production incidents.
• Knowledge of Dynamics 365 and Dataverse entities, solutions, security models, and integration surfaces.
• Experience with reliability engineering through retries, duplicate-request prevention, and OAuth2/OIDC authentication patterns.
• Operational competency in structured logging, monitoring, and proactive error handling to ensure system health.
• Commitment to quality and delivery discipline via automated testing, Git workflows, and CI/CD pipelines.
• Capacity for autonomous task ownership, stakeholder alignment, and professional cross-team conflict resolution.
• Pragmatic judgment regarding technical trade-offs, prioritisation, and balancing quality with delivery constraints.
• High learning agility and the ability to maintain accurate, clear communication during time-critical triage or release discussions.
• Tertiary qualification in an IT discipline or extensive professional software engineering experience.
• Desirable - Dynamics 365 specialisation in platform extensibility including plugins, workflows, and customizations
• Desirable – Experience working with Code Power Apps.
• Desirable - Active public GitHub presence involving pull requests, documentation, or maintenance activity.
• Desirable - Cloud ecosystem awareness regarding hosting, identity, queues, and observability tooling.

Whyyou’lllove it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed toprovidingequal opportunities and fostering a workplace and environment that is free of discrimination,bullyingand harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation.