Senior Director, Professional Services

BlackLine Systems PTY Ltd (Australia); Sydney; On-site; AUD 300,000 - 420,000; Full time

Job summary

BlackLine is seeking a Director, Professional Services for APJ to build and lead the regional practice, owning the end-to-end client journey—from onboarding and implementation to ongoing services engagements across our product suite.

In this senior role you will have P&L responsibility for APJ, hire and develop talent across multiple countries, design scalable delivery models for large, complex deployments, and collaborate with Sales and Partners to expand the services portfolio and drive growth.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 10+ years of management experience with staff and budget/P&L responsibility in a services delivery function at a SaaS or enterprise software company.
• Proven track record building and scaling a regional professional services practice, including hiring and developing top talent.

Responsibilities

• Lead and grow the APJ Professional Services team, including hiring, development, and performance management.
• Own the P&L for APJ Professional Services, driving utilization, time-to-value, customer satisfaction, and revenue/expense targets.
• Build scalable delivery models for large, complex deployments with efficient implementations.
• Serve as the senior escalation point for project issues and shape recovery plans.
• Partner with Sales to expand BlackLine’s services portfolio and GTM approach.
• Collaborate with Partner ecosystem to align service offerings with delivery methodology.

Skills

Leadership

P&L management

Staff development

Cross-regional collaboration

ERP/financial systems knowledge

Education

Bachelor’s degree

Job description

Director, Professional Services – APJ

Make your mark: The Director, Professional Services is responsible for the management and execution of BlackLine’s customer implementation strategy throughout the region. As Senior Director, Professional Services APJ, you’ll lead and build BlackLine's regional Professional Services organization from the ground up. This is a true build-and-scale role: you’ll shape how we deliver services across APJ, owning the full client journey — from onboarding and implementation through ongoing services engagements across our product suite. With P&L responsibility for the region, you’ll drive the financial and operational goals that fuel our growth, while developing the strategy, systems, and team that make it all work.

What You Will Do:

• Lead and grow the APJ Professional Services team — including hiring, development, and performance management — as you build out an emerging regional practice
• Own the P&L for APJ Professional Services, driving utilization, time-to-value, customer satisfaction, and revenue/expense targets against quarterly and annual goals
• Build scalable delivery models that let your team run efficient, straightforward implementations while confidently handling large, complex deployments
• Serve as the senior escalation point for project issues in the region, shaping recovery plans and keeping engagements on track
• Partner with Sales to shape, position, and expand BlackLine’s services portfolio and go-to-market approach
• Work with our Partner ecosystem to build scalable, high-quality service offerings aligned with our delivery methodology
• Collaborate with Professional Services leaders across EMEA and North America to help shape global practice standards and drive consistency for clients worldwide

What You’ll Bring:

• Bachelor’s degree in a related field, or equivalent work experience
• 10+ years of management experience — including staff and budget/P&L responsibility — in a services delivery function at a SaaS or enterprise software company
• A proven track record of building and profitably scaling a regional professional services practice, including hiring, developing, and retaining top talent against ambitious growth targets
• Experience leading distributed teams across multiple APAC countries and time zones, with working knowledge of regional business practices and regulatory considerations
• Background in ERP and/or financial systems implementations
• A strong track record managing complex, multi-workstream projects — from scoping and SOW development through go-live — while balancing competing priorities and deadlines
• Skilled at building trusted relationships with senior client stakeholders, including C-level executives, with the communication and negotiation range to tailor your approach to the audience
• A hands-on, collaborative leadership style — equally comfortable setting strategy and rolling up your sleeves with your team through organizational change

Thrive at BlackLine Because You Are Joining:

A technology‑based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem‑solving skills, and be part of a winning team at the world’s most trusted name in Finance Automation! A culture that is kind, open, and accepting. It’s a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner’s continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in‑person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Accommodations:

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Wondering what it’s like to work at BlackLine? Don’t take our word for it. We’ve been voted Best Place to Work by Inc. Magazine four years in a row. Built in LA ranks us in their top 100 Best Places to Work in LA. Reviewers on Glassdoor say we have “smart and kind people,” “phenomenal culture,” and “good work/life balance.” Sound good?

At BlackLine, we follow a comprehensive recruitment process which is undertaken by our talent acquisition team. We conduct personal interviews of all potential job seekers and do not follow practice of making employment offers based solely on a candidate’s resume. We do not solicit any payment under the name of security deposit and/or visa/work‑permit processing fee, etc., either refundable or non‑refundable, at any stage of the recruitment process. Openings at BlackLine are listed on our career webpage in addition to being advertised in job portals. Job seekers are requested to be vigilant of any fraudulent or suspicious activities in protection of their interest. BlackLine shall not be held liable for any loss or damage, direct or indirect, incurred as a result of this act.