Senior Digital Ux/Ui Designer For Ai-Driven End-To-End Apps

Energyaustralia; Melbourne; Presencial; AUD 129.000 - 203.000; Tempo integral

Resumo da vaga

EnergyAustralia is seeking a senior Digital UX/UI Designer for Customer Apps on a day-rate contract in Melbourne. You will design end-to-end digital experiences across web and mobile apps, ensuring usable interfaces that support customer outcomes and comply with accessibility standards.

You will collaborate with product, technology and operations, use data and usability testing to iterate, and apply AI thoughtfully in the design process to accelerate hypothesis testing.

Qualificações

• 5+ years designing digital products end to end.
• Fluent in Figma for design and prototyping.
• Capability in discovery and evaluative research, including usability testing.

Responsabilidades

• Design problems in the digital experience layer (web and app) across flows and states.
• Partner with product, experience, technology, and operations to translate direction into buildable experiences.
• Optimize live experiences using usability testing, analytics and experimentation.
• Apply AI in the design craft to accelerate hypothesis testing.

Conhecimentos

UX design

UI design

Usability testing

Information architecture

Ferramentas

Figma

Descrição da vaga

About the role: Digital UX/UI Designer, Customer Apps – Day Rate Contract

Digital UX/UI Designer is responsible for the usability and interface quality of the digital experiences their squads build: how easily a customer completed their jobs-to-be-done, and whether the design holds together across the flows, screens and states they encounter. This role is hands-on, embedded in the delivery system, and understands the broader journey, service and cross-channel context its work sits inside, and designs with this in mind.

Responsibilities include

• Design how problems are solved in the digital experience layer (web and app), covering user flows, information architecture, interaction design, interface design and the full range of empty, loading, error and edge-case states
• Partner with the Digital Product Owner, Customer Experience Leads, Technology and Digital Operations and Performance to turn product direction into digital experiences that can be built, tested and measured
• Optimise live experiences using usability testing, session analytics and experimentation. Treat a shipped design as a hypothesis, not a finish line
• Use AI in the design craft itself, across research synthesis, concept generation, content and prototyping, and design to shorten the distance between hypothesis and solutions.

Be Impactful when you are applying…

The ideal candidate is a senior, hands-on UX/UI designer who can design a simple interface for a complex problem, and who understands the wider journey their work sits inside. You will also have most of the following:

• Substantial experience (5+ years) designing digital products end to end, launching digital experiences that deliver measurable customer and/or commercial outcomes.
• Craft across interaction and interface design, covering user flows, information architecture, state, prototyping and visual design, fluent in Figma.
• Capability in discovery and evaluative research, including usability testing, using behavioural data and analytics to inform and defend a design decision.
• Fluency with component-based design systems, contributing to a shared system at pace, including designing for React Native.
• Proven ability to translate complex technical and regulatory constraints into simple customer experiences. Familiarity with energy retail obligations such as billing, hardship, consent and consumer data rights is desirable.
• Practical accessibility capability, with WCAG 2.2 AA knowledge, designing accessible components and testing with assistive technology.
• Fluency with AI as both a design material and tool, with judgement where it adds value, and where not.
• Resilient and pragmatic, with strong communication skills.

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.