Senior Digital Ux/Ui Designer, Customer Apps

Energyaustralia; Melbourne; On-site; AUD 148,000 - 203,000; Part time

Job summary

EnergyAustralia Pty is seeking a senior, hands-on Digital UX/UI Designer for Customer Apps on a day-rate contract in Melbourne. You will craft usable web and app interfaces, balancing complex journeys with simple customer experiences, and work with cross-functional squads to turn product direction into testable designs.

You will apply discovery and evaluative research, usability testing, and analytics to inform decisions, leverage design systems and React Native, and ensure accessibility

Qualifications

• 5+ years designing digital products end to end with measurable outcomes.
• Proficient in interaction and interface design, information architecture, prototyping and visual design.
• Experience with discovery and evaluative research including usability testing and analytics.
• Familiarity with component-based design systems and React Native.
• Knowledge of energy retail obligations (billing/consent/consumer data rights) desirable.
• Accessibility expertise (WCAG 2.2 AA).
• Ability to translate complex constraints into simple customer experiences.

Responsibilities

• Design digital experiences across web and app, covering flows, information architecture and edge-case states.
• Collaborate with Product Owner, Customer Experience Leads, Technology and Digital Operations to translate product direction into deliverables.
• Optimize live experiences using usability testing and analytics; treat shipped design as a hypothesis.
• Leverage AI in the design process to accelerate discovery and prototyping.

Skills

UX/UI design

Figma

User research

Usability testing

Analytics / data-driven design

Design systems / React Native

Accessibility (WCAG)

AI in design

Communication skills

Tools

React Native

Job description

Digital UX/UI Designer, Customer Designer

About the role: Digital UX/UI Designer, Customer Apps - Day Rate Contract

Digital UX/UI Designer is responsible for the usability and interface quality of the digital experiences their squads build: how easily a customer completed their jobs-to-be-done, and whether the design holds together across the flows, screens and states they encounter. This role is hands-on, embedded in the delivery system, and understands the broader journey, service and cross-channel context its work sits inside, and designs with this in mind.

Responsibilities include:

• Design how problems are solved in the digital experience layer (web and app), covering user flows, information architecture, interaction design, interface design and the full range of empty, loading, error and edge-case states
• Partner with the Digital Product Owner, Customer Experience Leads, Technology and Digital Operations and Performance to turn product direction into digital experiences that can be built, tested and measured
• Optimise live experiences using usability testing, session analytics and experimentation. Treat a shipped design as a hypothesis, not a finish line
• Use AI in the design craft itself, across research synthesis, concept generation, content and prototyping, and design to shorten the distance between hypothesis and solutions

Be Impactful when you are applying…

The ideal candidate is a senior, hands-on UX/UI designer who can design a simple interface for a complex problem, and who understands the wider journey their work sits inside. You will also have most of the following:

• Substantial experience (5+ years) designing digital products end to end, launching digital experiences that deliver measurable customer and/or commercial outcomes.
• Craft across interaction and interface design, covering user flows, information architecture, state, prototyping and visual design, fluent in Figma.
• Capability in discovery and evaluative research, including usability testing, using behavioural data and analytics to inform and defend a design decision.
• Fluency with component-based design systems, contributing to a shared system at pace, including designing for React Native.
• Proven ability to translate complex technical and regulatory constraints into simple customer experiences. Familiarity with energy retail obligations such as billing, hardship, consent and consumer data rights is desirable.
• Practical accessibility capability, with WCAG 2.2 AA knowledge, designing accessible components and testing with assistive technology.
• Fluency with AI as both a design material and tool, with judgement where it adds value, and where not.
• Resilient and pragmatic, with strong communication skills.

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that's when we're at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.