Senior Digital Experience Optimisation Specialist

Sharp & Carter; Sydney; Presencial; AUD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Sharp & Carter is seeking a Digital Experience Optimisation Specialist to support initiatives that improve customer acquisition performance across our digital application journeys. This role focuses on the eApply experience, working with Product, Technology, Analytics, Risk, Compliance, Operations and Marketing to deliver enhancements that improve customer experience and conversion outcomes.

You will manage cross-functional activities, monitor milestones, prepare leadership updates and project

Formación

• 3+ years' experience in project management, digital product, business analysis, marketing, consulting or a related field - ideally within Financial Services.
• Experience working in digital customer journeys, online applications or customer acquisition environments.
• Familiarity with digital optimisation, experimentation or conversion improvement initiatives.
• Strong organisational and coordination skills with the ability to manage multiple priorities.
• Experience preparing senior stakeholder communications and presentations.
• Strong Excel and PowerPoint skills.

Responsabilidades

• Support the execution of Digital Experience Optimisation initiatives to improve application completion, approval outcomes and customer experience.
• Assist in identifying opportunities to reduce friction across the digital application journey.
• Coordinate delivery activities across multiple stakeholder groups and monitor milestones.

Conocimientos

Digital project management

Business analysis

Stakeholder communication

Organisational skills

Excel

PowerPoint

Descripción del empleo

Sharp & Carter is seeking a Digital Experience Optimisation Specialist to support initiatives that improve customer acquisition performance across our digital application journeys. This role focuses on the eApply experience, working with Product, Technology, Analytics, Risk, Compliance, Operations and Marketing to deliver enhancements that improve customer experience and conversion outcomes.

You will manage cross-functional activities, monitor milestones, prepare leadership updates and project