Senior Desktop Support Engineer

Axiom Technologies

Sunshine Coast Regional

On-site

AUD 60,000 - 85,000

Full time

14 days+

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Job summary

Axiom Technologies is seeking a capable IT professional to coordinate and provide onsite and on-call end-user support within our desktop computing environment. The role emphasizes timely and accurate service delivery to ensure optimal performance across devices and applications.

The ideal candidate will have 3+ years in desktop support (L2/L3), strong Windows 10/11 troubleshooting with Intune, Active Directory, PowerShell, and Office/Outlook expertise, plus excellent communication and incident

Qualifications

2+ years in Level 2/3 desktop support
Experience with Windows 10/11 admin troubleshooting (Intune, cloud and thick build machines)
Knowledge of Active Directory and Group Policies (GPOs)
PowerShell scripting knowledge is a must
Experience supporting Office 365 and Outlook
Familiar with AppV applications, MS Store Apps, and packaged applications
Troubleshoot/general performance issues and hardware problems
Strong client management and communication skills

Responsibilities

Coordinate activities from simple to complex plans for end users
Provide onsite/on-call end-user support within the desktop computing environment
Ensure timely and accurate service delivery for optimal performance
Accurately document all work in the ticketing system
Collaborate with technical groups and fix issues remotely when possible
Troubleshoot issues related to Office applications, browsers, and plugins