Assistant Director - Strategy & Service Design

Chandler Macleod Group; Brisbane; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location options: multiple cities

Job summary

Chandler Macleod Group is seeking an experienced Assistant Director - Strategy & Service Design to lead strategic design, service design and organisational improvement for a Federal Government agency. You will use human-centred design, systems thinking and strategic analysis to shape future service delivery and influence senior stakeholders.

The role involves collaborating across the Agency to develop evidence-based recommendations, drive transformation initiatives and deliver lasting

Qualifications

• Experience leading strategy, service design or transformation in complex environments.
• Ability to translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, and research methods.
• Strong stakeholder engagement and cross-group collaboration skills.
• Excellent written and verbal communication for senior leaders.
• Ability to prioritise, manage multiple demands and deliver results.

Responsibilities

• Lead strategic design, service design and organisational improvement initiatives.
• Collaborate with cross-functional teams to scope problems and identify opportunities.
• Apply human-centred design and systems thinking to develop practical solutions.
• Conduct research and analyse data to support strategic decisions.
• Partner with stakeholders to shape future services, pathways and operating models.
• Prepare briefs, presentations and business cases for senior leaders.
• Support transformation planning and implementation, driving continuous improvement.
• Identify risks and trends that may impact future service delivery.

Skills

Strategy & service design

Stakeholder engagement

Human-centred design

Systems thinking

Analytical research methods

Executive communication

Job description

Assistant Director - Strategy & Service Design

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The Strategy and Initiatives Team sits within the Pathway and Digital Transformation Branch and plays a key role in shaping future services, experiences and organisational improvements across the Agency.
The team works across business areas to identify opportunities, solve complex challenges and support transformational initiatives that improve outcomes for participants, employees and stakeholders. Through strategic thinking, service design, research and collaboration, the team helps ensure the Agency's priorities are translated into practical and meaningful improvements.

About the Role
We are seeking an experienced Design Strategist to lead and contribute to strategic design, service design and organisational improvement initiatives.
Working in a complex and evolving environment, you will use human-centred design, systems thinking and strategic analysis to help solve complex problems, develop evidence-based recommendations and shape future service delivery approaches.
This role offers the opportunity to collaborate across the Agency, influence decision-making and contribute to initiatives that improve participant and staff experiences while delivering lasting organisational value.

Key Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
• Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation and continuous improvement initiatives.
• Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The Strategy and Initiatives Team sits within the Pathway and Digital Transformation Branch and plays a key role in shaping future services, experiences and organisational improvements across the Agency.
The team works across business areas to identify opportunities, solve complex challenges and support transformational initiatives that improve outcomes for participants, employees and stakeholders. Through strategic thinking, service design, research and collaboration, the team helps ensure the Agency's priorities are translated into practical and meaningful improvements.

About the Role
We are seeking an experienced Design Strategist to lead and contribute to strategic design, service design and organisational improvement initiatives.
Working in a complex and evolving environment, you will use human-centred design, systems thinking and strategic analysis to help solve complex problems, develop evidence-based recommendations and shape future service delivery approaches.
This role offers the opportunity to collaborate across the Agency, influence decision-making and contribute to initiatives that improve participant and staff experiences while delivering lasting organisational value.

Key Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
• Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation and continuous improvement initiatives.
• Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

You Must Have

• Experience in strategy, service design, transformation, policy, innovation or organisational improvement within a complex environment.
• Demonstrated ability to solve complex problems and translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analytical methodologies.
• Strong stakeholder engagement and relationship management skills, with the ability to influence and collaborate across diverse groups.
• Excellent written and verbal communication skills, including the ability to prepare documentation and presentations for senior leaders.
• Proven ability to manage competing priorities and deliver outcomes in a fast-paced and evolving environment.
• Strong analytical and critical thinking skills with the ability to synthesise complex information into clear insights.
• Commitment to continuous improvement, innovation and delivering meaningful outcomes.

Benefits:

• ASAP start (pending Federal Police Clearance)
• 12- Month assignment with potential extension
• Location: Geelong VIC, Richmond VIC, Surry Hills NSW, Brisbane QLD, Deakin ACT, Adelaide SA, or Perth WA
• $602.55 Daily + Super

Please note the successful candidate for the role must hold Australian Citizenship.

Application closes on the 25th November 2026