Senior Data & Ai Governance Specialist

Xero; Darwin; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote

Travel perks

Training & mentorship

Collaborative culture

Job summary

Xero is seeking a remote travel concierge who excels in customer service across email, phone, and chat. You will design customized itineraries, arrange accommodations, tours, and seasonal experiences while keeping clients informed before and during travel.

This role emphasizes empathetic communication, attention to detail, and the ability to adapt to new booking tools. You will share destination insights and ensure smooth, memorable journeys with proactive support.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new booking tools and systems.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Recommend customized holiday packages and itineraries.
• Arrange accommodations, tours, and seasonal excursions.
• Share destination insights and highlight local events or experiences.
• Maintain clear communication with clients before and during travel.
• Coordinate bookings, itineraries, and travel documentation.
• Provide ongoing support throughout the planning process.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Remote work

Travel enthusiasm

Tools

Booking tools

Booking systems

Job description

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility - work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service - ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Recommend customized holiday packages and itineraries.
• Arrange accommodations, tours, and seasonal excursions.
• Share destination insights and highlight local events or experiences.
• Maintain clear communication with clients before and during travel.
• Consult with clients to understand their holiday vision and travel needs.
• Recommend destinations, accommodations, and activities.
• Coordinate bookings, itineraries, and travel documentation.
• Stay up to date on seasonal events, promotions, and destinations.
• Provide ongoing support and clear communication throughout the planning process.

Qualifications

• Strong communication and interpersonal skills.
• Enthusiasm for travel, culture, and holiday planning.
• Organized, detail-oriented, and comfortable working remotely.
• Excellent communication and client service skills.
• Strong attention to detail and organization.
• Self-motivated and comfortable working remotely.
• Passion for travel, holidays, and creating memorable experiences.
• Strong communication and organizational skills.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

What We Offer

• Comprehensive training and professional development.
• Supportive, mentorship-driven team culture.
• Access to travel education, industry resources, and exclusive perks.
• Comprehensive training and mentorship for new team members.
• Supportive, collaborative team culture.
• Access to travel education, holiday supplier resources, and exclusive industry perks.
• Professional growth - ongoing training and support from a dedicated team.
• Supportive team environment with mentorship.
• Professional growth - ongoing training and support from a dedicated team.
• Access to travel industry resources and exclusive travel benefits.

Requirements

• Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
• Must have access to reliable internet.