Senior Customer Service Officer (Identified)

NSW Department of Primary Industries and Regional Development; Huskisson; On-site; AUD 87,000 - 95,000; Full time

Job summary

NSW Department of Primary Industries and Regional Development (DPIRD) is seeking a Senior Customer Service Officer to support marine parks across NSW. You will provide frontline information, process permit applications, respond to enquiries and maintain records, while assisting with asset and financial administration and community engagement.

Based in Narooma or Jervis Bay, this full-time temporary position offers a competitive salary and benefits, with travel required and a police check and

Qualifications

• Experience delivering timely, accurate and customer-focused services.
• Clear and respectful communication when working with customers and stakeholders.
• Strong attention to detail when processing applications, correspondence and records.
• Ability to manage competing priorities and work collaboratively as part of a team.

Responsibilities

• Provide frontline information and administrative support for marine parks across NSW.
• Respond to enquiries, process permit applications and referrals, prepare correspondence and maintain accurate records.
• Support asset and financial administration, website updates, community engagement and advisory committees.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

• Full Time, 35 hours per week
• Temporary up to June 2028
• Primary Work Location: Narooma or Jervis Bay
• Clerk Grade 3/4 – Salary from $87,199 up to $95,482 per annum (FTE) plus super and leave loading

About The Role

As a Senior Customer Service Officer, you will provide frontline information and administrative support for marine parks across NSW. You will respond to enquiries, process permit applications and referrals, prepare correspondence and maintain accurate records. You will also support asset and financial administration, website updates, community engagement, education activities and advisory committees. Working closely with marine park staff and other customer service officers, you will help ensure customers receive timely, accurate and practical support.

About You

• Aboriginal and/or Torres Strait Islander identity and acceptance by your community.
• Knowledge, respect and understanding of Aboriginal cultural issues in either the Jervis Bay or Eurobodalla area.
• Experience delivering timely, accurate and customer-focused services.
• Clear and respectful communication skills when working with customers and stakeholders.
• Strong attention to detail when processing applications, correspondence and records.
• The ability to manage competing priorities and work collaboratively as part of a team.
• A current NSW Driver Licence and the willingness and ability to travel.

Applications close: Sunday, 13 September 2026 at 11:55pm AEST.

About Us

Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The Department Brings Together

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

DPIRD is committed to providing an inclusive candidate experience and through the Disability Confident Recruiter program, identify and remove unintended barriers for candidates.

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone can thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to apply. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers. Learn more about the benefits of joining our diverse and talented DPIRD team.