Customer Service & Admin Support Officer

NSW Department of Primary Industries and Regional Development; Cowra; On-site; AUD 70,000 - 86,000; Full time

Job summary

NSW Department of Primary Industries and Regional Development is seeking a proactive Customer Service and Admin Support Officer to join the regional team. You will handle front line customer service, word processing, records management, data entry and accounts receivable tasks in a supportive, friendly environment.

Two positions are available: one ongoing full-time in Molong with start mid November, and one 12-month temporary full-time in Cowra.Salary starts from $78,000pa + super.

Qualifications

• Experience in customer service or office administration is desirable.
• Strong communication and attention to detail are essential.
• Comfortable handling confidential information and using technology.

Responsibilities

• Word processing, records management, data entry, and general office administration.
• Provide consistent front line customer service and information.
• Manage customer information with confidentiality and accuracy.
• Support accounts receivable tasks including cash receipting and reconciliations.

Skills

Customer service

Data entry

Office administration

Job description

• 1 x Ongoing full time position located in Molong (mid November start date)
• 1 x Temporary full time position located in Cowra (12 months)
• Salary starting from $78 000pa + super
• Have an exceptional career where you live!

We are looking for switched on office all-rounders to provide professional front line customer service and administration support for the regional team and its customers.

About the Role

As a Customer Service and Admin Support Officer you will be responsible for:

• A variety of word processing, records management, data entry, office administration and customer service duties
• Providing consistent high quality front line customer service (including initial advice, information, guidance, escalating and redirecting issues as required)
• Managing customer information to ensure confidentiality, accuracy and integrity
• Providing feedback and information to contribute towards an ongoing improvement in customer and administrative service activities
• Undertaking accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.

For more information on the role you can download the role description or reach out to Rob Palejs on 02 6378 1711 or via email at [e-mail] .

About You

As you can see this is a hands on role best suited to someone with a proactive team player attitude. You’ll be busy and be a front face for the Cent ral Tablelands team.

You’ll need to have strong , professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.

Previous experience in a customer service related position or an office administration role would be a plus and a srong understanding and a passion for technology would also be a benefit in the role .

So , if you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!

Recruitment Adjustments

If you require adjustments in completing your application, interviewing, completing any pre-employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist . Send an email to [e-mail] or contact the hiring manager listed for a confidential discussion.

If your partner is an essential worker, then we have a free service to support you and your family in your move! To find out more visit The Welcome Experience | NSW Government.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible - a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.