Senior Marine Parks Customer Experience Lead

NSW Department of Primary Industries and Regional Development; Huskisson; On-site; AUD 87,000 - 95,000; Full time

Job summary

NSW Department of Primary Industries and Regional Development (DPIRD) is seeking a Senior Customer Service Officer to support marine parks across NSW. You will provide frontline information, process permit applications, respond to enquiries and maintain records, while assisting with asset and financial administration and community engagement.

Based in Narooma or Jervis Bay, this full-time temporary position offers a competitive salary and benefits, with travel required and a police check and

Qualifications

• Experience delivering timely, accurate and customer-focused services.
• Clear and respectful communication when working with customers and stakeholders.
• Strong attention to detail when processing applications, correspondence and records.
• Ability to manage competing priorities and work collaboratively as part of a team.

Responsibilities

• Provide frontline information and administrative support for marine parks across NSW.
• Respond to enquiries, process permit applications and referrals, prepare correspondence and maintain accurate records.
• Support asset and financial administration, website updates, community engagement and advisory committees.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

NSW Department of Primary Industries and Regional Development (DPIRD) is seeking a Senior Customer Service Officer to support marine parks across NSW. You will provide frontline information, process permit applications, respond to enquiries and maintain records, while assisting with asset and financial administration and community engagement.

Based in Narooma or Jervis Bay, this full-time temporary position offers a competitive salary and benefits, with travel required and a police check and