Senior Customer Service Coordinator - Remote 2 Days/Week

Beaumont Tiles; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Exclusive employee discounts

Hybrid work arrangement

Career development opportunities

Job summary

Beaumont Tiles is seeking a motivated Senior Customer Service Coordinator to join the Residential Sales team at our Pemulwuy state office. You will support the Team Leader and broader National Customer Service function, managing a portfolio of customer service activities while mentoring colleagues to ensure consistent, high-quality service.

Ideal candidates are highly organised, proactive, and thrive in a fast-paced environment.

Qualifications

• Proven experience in customer service, preferably within the building industry.
• Strong organisational skills with the ability to manage multiple priorities and support others in doing the same.
• Demonstrated leadership qualities with experience guiding or supporting team members.
• Excellent communication and interpersonal skills, with confidence in handling escalations and building relationships.

Responsibilities

• Work collaboratively with the Team Leader and State Sales Manager to support the efficient day-to-day operation of the customer service function.
• Provide guidance, knowledge sharing, and practical support to team members, assisting with complex enquiries, onboarding, and ongoing development.
• Contribute to balancing team priorities by assisting with workload coordination and supporting colleagues during peak periods.
• Act as a key escalation point for complex customer enquiries, working alongside the team to achieve timely and positive outcomes.
• Maintain a high standard of customer service through effective order management, issue resolution, and accurate data management while managing your own portfolio of work.
• Contribute to the development and maintenance of SOPs, process improvements, and reporting activities.

Skills

Customer service

Leadership

Communication

Organisational skills

Excel

Problem solving

Interpersonal skills

DAX

Tools

DAX

Job description

Beaumont Tiles is seeking a motivated Senior Customer Service Coordinator to join the Residential Sales team at our Pemulwuy state office. You will support the Team Leader and broader National Customer Service function, managing a portfolio of customer service activities while mentoring colleagues to ensure consistent, high-quality service.

Ideal candidates are highly organised, proactive, and thrive in a fast-paced environment.