Senior Customer Insights & Research Lead

Talent Corp; Queensland; On-site; AUD 90,000 - 150,000; Full time

Job summary

Talent Corp is seeking an experienced customer insights, research or analytics professional to lead the collection, analysis and interpretation of customer data and feedback across multiple service channels.

You will translate complex data into actionable recommendations for business and product stakeholders, build strong cross-functional relationships, and continue to drive data-driven decision making across product teams and service channels.

Qualifications

• Experience in customer insights, research or analytics across channels.
• Ability to conduct contextual inquiry, sentiment analysis, usability testing, A/B testing, multivariate testing, and surveys.
• Translate data into actionable recommendations for business and product stakeholders.

Responsibilities

• Lead collection, analysis and interpretation of customer data across service channels.
• Translate complex data into actionable recommendations for business and product stakeholders.
• Build cross-functional relationships to inform product decisions.

Skills

Customer insights

Research methods

Analytics

Contextual inquiry

Sentiment analysis

Usability testing

A/B testing

Multivariate testing

Surveys

Job description

Talent Corp is seeking an experienced customer insights, research or analytics professional to lead the collection, analysis and interpretation of customer data and feedback across multiple service channels.

You will translate complex data into actionable recommendations for business and product stakeholders, build strong cross-functional relationships, and continue to drive data-driven decision making across product teams and service channels.