Senior Customer Insights & Strategy Lead

CoStar Group, Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

CoStar Group, Inc. Domain is seeking a Customer Insights Manager to lead customer insights programs and partner with Marketing, Product, Sales and Leadership to inform strategic decisions, drive marketing effectiveness and growth with a customer-centric lens.

You will translate customer and agent research into actionable recommendations, manage research partnerships and governance, champion insight literacy across the business and help embed AI-powered insights into everyday decision-making to

Qualifications

• 5+ years' experience in Customer Insights or Market Research.
• Strong quantitative and qualitative research skills.
• Commercially minded with track record turning insights into growth.
• Exceptional stakeholder management and storytelling abilities.

Responsibilities

• Lead customer insight programs and deliver actionable recommendations.
• Partner with Product, Marketing, Sales and Leadership to align insights.
• Champion voice of the customer and embed intelligence across decisions.
• Oversee external research partnerships and governance.

Skills

Customer insights

Market research

Stakeholder management

Storytelling

AI for insights

Job description

CoStar Group, Inc. Domain is seeking a Customer Insights Manager to lead customer insights programs and partner with Marketing, Product, Sales and Leadership to inform strategic decisions, drive marketing effectiveness and growth with a customer-centric lens.

You will translate customer and agent research into actionable recommendations, manage research partnerships and governance, champion insight literacy across the business and help embed AI-powered insights into everyday decision-making to