Customer Insights Leader: Strategy, Growth & AI

CoStar Group; Sydney; On-site; AUD 100,000 - 130,000; Full time

Job summary

Domain, part of CoStar Group, is seeking a Customer Insights Manager to lead customer insight programs and translate research into strategic recommendations. You will partner with Marketing, Product, Sales and Leadership to embed customer intelligence into key business decisions and drive growth.

You will manage research partnerships, oversee insight frameworks, and champion a customer-centric culture across the organisation to enhance customer experiences and commercial outcomes.

Qualifications

• 5+ years' experience in Customer Insights or Market Research roles.
• Strong quantitative and qualitative research expertise.
• Ability to translate customer understanding into business outcomes.

Responsibilities

• Lead customer insight programs and deliver actionable recommendations that influence marketing, strategy and growth.
• Partner with Product, Marketing, Sales and Leadership to deliver insights that inform strategic decision-making.
• Champion the voice of the customer and embed customer intelligence into everyday decision-making.
• Govern external research partners, drive best-practice methodologies and optimise research processes.

Skills

Customer Insights

Market Research

Strategic Insights

Stakeholder Management

Job description

Domain, part of CoStar Group, is seeking a Customer Insights Manager to lead customer insight programs and translate research into strategic recommendations. You will partner with Marketing, Product, Sales and Leadership to embed customer intelligence into key business decisions and drive growth.

You will manage research partnerships, oversee insight frameworks, and champion a customer-centric culture across the organisation to enhance customer experiences and commercial outcomes.