Senior Customer Insights & Reporting Lead (CPM)

Queensland Government; Queensland; In loco; AUD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Queensland Public Trustee is establishing a Customer Portfolio Management function to strengthen oversight across Financial Administration. As Principal Customer Insights and Reporting Officer, you will help build processes, governance and reporting to translate customer data into proactive service risk management.

This temporary full-time role runs statewide across Queensland until 30 June 2027 (with extension potential).

Competenze

• Strong data analysis and interpretation abilities to translate insights into action.
• Ability to design and implement governance and reporting structures.
• Experience producing clear, concise briefings for senior/exec leaders.

Mansioni

• Help design and mature statewide CPM function with governance and reporting frameworks.
• Analyze customer and operational data to identify needs, trends and systemic issues.
• Provide monthly reporting to senior leaders and translate evidence into actionable recommendations.
• Monitor service improvements and assess outcomes against risks and standards.
• Support end-to-end oversight of service standards and risk thresholds across the portfolio.

Conoscenze

Data analysis

Governance

Reporting

Stakeholder management

Risk management

Strumenti

SQL

Excel

Power BI

Descrizione del lavoro

Queensland Public Trustee is establishing a Customer Portfolio Management function to strengthen oversight across Financial Administration. As Principal Customer Insights and Reporting Officer, you will help build processes, governance and reporting to translate customer data into proactive service risk management.

This temporary full-time role runs statewide across Queensland until 30 June 2027 (with extension potential).