Senior Customer Care Representative

PowerToFly; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Stryker is seeking a Senior Customer Care Representative in Australia to provide trusted support for customers and the wider team, resolving complex enquiries and delivering an exceptional customer experience daily.

You will handle inquiries, assist with escalations, and look for opportunities to improve processes and outcomes, while building strong relationships with customers and internal stakeholders in a collaborative, high-performing environment.

Qualifications

• Experience in a customer service or customer-facing environment.
• Passion for delivering outstanding customer experiences.
• Strong problem-solving skills and a proactive mindset.
• Ability to work independently while being a supportive team player.
• Willingness to learn, grow, and embrace feedback.
• Excellent communication and relationship-building skills.

Responsibilities

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive, high-performing team culture.

Skills

Customer service

Communication skills

Problem solving

Team player

Independent worker

Willingness to learn

Job description

At Stryker, we hire for mindset, potential, and drive, not just what's on a resume.

We're looking for someone who loves working with people, brings great energy to the team, and enjoys solving problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making a difference in healthcare, we'd love to hear from you.

Some of our strongest performers have come from customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, this could be the opportunity for you.

About the role

As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.

Your responsibilities will include:

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive, high-performing team culture.

Who You Are

You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.

You'll bring

• Experience in a customer service or customer-facing environment.
• A passion for delivering outstanding customer experiences.
• Strong problem-solving skills and a proactive mindset.
• The ability to work independently while being a supportive team player.
• A willingness to learn, grow, and embrace feedback.
• Excellent communication and relationship-building skills.
• A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.