Senior Customer Experience & Escalations Specialist

Stryker; Australia; On-site; AUD 65,000 - 75,000; Full time

Job summary

Stryker is seeking a Senior Customer Care Representative to support customers and the wider team, resolving enquiries and delivering an exceptional customer experience daily.

The role requires at least 2 years in a customer-facing environment, experience with CRM/SAP/ServiceNow, and Australian working rights. Join a global leader in medical technologies focused on better patient outcomes.

Qualifications

• Minimum 2 years in a customer-facing environment.
• Experience managing customer enquiries and service requests.
• Full working rights in Australia.
• A passion for delivering outstanding customer experience and an interest in health care.

Responsibilities

• Manage customer enquiries and provide timely, professional support.
• Assist with complex requests and escalations.
• Identify opportunities to improve processes and customer outcomes.
• Build strong relationships with customers and internal stakeholders.
• Share knowledge and support a high-performing team culture.

Skills

Customer service

Team collaboration

Problem solving

Ownership

Tools

Salesforce

SAP

ServiceNow

Job description

Stryker is seeking a Senior Customer Care Representative to support customers and the wider team, resolving enquiries and delivering an exceptional customer experience daily.

The role requires at least 2 years in a customer-facing environment, experience with CRM/SAP/ServiceNow, and Australian working rights. Join a global leader in medical technologies focused on better patient outcomes.