Senior Customer Care Representative

Stryker; Australia; On-site; AUD 65,000 - 75,000; Full time

Job summary

Stryker is seeking a Senior Customer Care Representative to support customers and the wider team, resolving enquiries and delivering an exceptional customer experience daily.

The role requires at least 2 years in a customer-facing environment, experience with CRM/SAP/ServiceNow, and Australian working rights. Join a global leader in medical technologies focused on better patient outcomes.

Qualifications

• Minimum 2 years in a customer-facing environment.
• Experience managing customer enquiries and service requests.
• Full working rights in Australia.
• A passion for delivering outstanding customer experience and an interest in health care.

Responsibilities

• Manage customer enquiries and provide timely, professional support.
• Assist with complex requests and escalations.
• Identify opportunities to improve processes and customer outcomes.
• Build strong relationships with customers and internal stakeholders.
• Share knowledge and support a high-performing team culture.

Skills

Customer service

Team collaboration

Problem solving

Ownership

Tools

Salesforce

SAP

ServiceNow

Job description

At Stryker, we hire for mindset, potential, and drive, not just what's on a resume. We're looking for someone who loves working with people, brings great energy to the team, and enjoys solving problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making a difference in healthcare, we'd love to hear from you.

Some of our strongest performers have come from customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, this could be the opportunity for you.

About the role:

As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.

Your responsibilities will include:

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive, high-performing team culture.

Who You Are

You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.

What You'll Need

Required qualifications

• Minimum 2 years of experience in a customer service, customer care, contact centre, healthcare administration, hospitality, retail, or other customer-facing environment.
• Experience managing customer enquiries, service requests, or order-related activities
• Full working rights to work in Australia
• A passion for delivering outstanding customer experience, a genuine interest in health care and a willingness to learn

Preferred Qualifications

• Minimum 1 year of experience handling customer escalations, complex customer enquiries, or complaint resolution.
• Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.