Senior Customer Care Specialist

PowerToFly; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Stryker is seeking a Senior Customer Care Representative in Australia to provide trusted support for customers and the wider team, resolving complex enquiries and delivering an exceptional customer experience daily.

You will handle inquiries, assist with escalations, and look for opportunities to improve processes and outcomes, while building strong relationships with customers and internal stakeholders in a collaborative, high-performing environment.

Qualifications

• Experience in a customer service or customer-facing environment.
• Passion for delivering outstanding customer experiences.
• Strong problem-solving skills and a proactive mindset.
• Ability to work independently while being a supportive team player.
• Willingness to learn, grow, and embrace feedback.
• Excellent communication and relationship-building skills.

Responsibilities

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive, high-performing team culture.

Skills

Customer service

Communication skills

Problem solving

Team player

Independent worker

Willingness to learn

Job description

Stryker is seeking a Senior Customer Care Representative in Australia to provide trusted support for customers and the wider team, resolving complex enquiries and delivering an exceptional customer experience daily.

You will handle inquiries, assist with escalations, and look for opportunities to improve processes and outcomes, while building strong relationships with customers and internal stakeholders in a collaborative, high-performing environment.