Senior Customer Business Manager

Nestle; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

KitKat Days

Career development

Wellbeing perks

Leave entitlements

Product discounts

Novated lease

Salary sacrifice to superannuation

Job summary

Nestlé Australia is seeking a commercially astute Senior Customer Business Manager to lead critical customer partnerships, influence commercial strategy and drive growth across iconic brands loved by Australians.

Reporting to the Head of Customer, you will create and deliver customer plans, lead annual business planning and negotiations, and build relationships across customer organisations and internal stakeholders to deliver strong sales and profitability.

Qualifications

• Proven track record of managing and growing major customer accounts in a fast-paced FMCG environment.
• Strong commercial acumen with ability to drive sales growth and manage trade investment.
• Experience leading complex commercial negotiations with large-scale retail partners.
• Ability to develop and execute customer growth strategies creating long-term value.

Responsibilities

• Create and deliver customer plans that accelerate sales growth and profitability.
• Lead annual business planning and commercial negotiations.
• Build influential relationships across customer organisations and internal stakeholders.
• Drive performance against sales, profit, and market share targets.
• Identify growth opportunities through category, shopper, and channel insights.
• Champion eCommerce initiatives and shape online growth.

Skills

Customer account management

Commercial negotiations

Growth strategy

Strategic thinking

Relationship building

Category/ shopper insights

Influencing

Collaboration

Job description

THE OPPORTUNITY

Step Into a Role That Will Shape the Future of Our Business!

Nestlé is seeking a commercially astute, ambitious, and strategic Senior Customer Business Manager to join our high-performing Sales team. This is a unique opportunity to lead critical customer partnerships, influence commercial strategy, and drive sustainable growth across a portfolio of iconic brands loved by millions of Australians every day.

This opportunity is ideal for an accomplished sales professional who is ready to take on greater strategic influence, lead through relationships, and play a key role in shaping future business success.

If you're motivated by ownership, impact, and the chance to build something bigger, this could be your next career-defining move.

A DAY IN THE LIFE OF...

Reporting to the Head of Customer, you'll be responsible for creating and delivering customer strategies that unlock growth, build strong partnerships, and deliver outstanding commercial outcomes.

• Create and deliver customer plans that accelerate sales growth and profitability
• Lead annual business planning and commercial negotiations
• Build influential relationships across customer organisations and internal stakeholders
• Drive performance against sales, profit, and market share targets
• Identify growth opportunities through category, shopper, and channel insights
• Champion eCommerce initiatives and help shape the future of online growth

WHAT WILL MAKE YOU SUCCESSFUL

You are a commercially driven sales professional who thrives on building strong partnerships and delivering results.

• A proven track record of successfully managing & growing major customer accounts withing a fast-paced FMCG environment highly desirable
• Strong commercial acumen, with the ability to drive sales growth while effectively managing trade investment and profitability
• Demonstrated success leadingcomplex commercial negotiations with large-scale retail partners
• The ability to develop and execute customer growth strategies that create long-term value for both customers and the business
• A strategic mindset, underpinned by a strong understanding of category, shopper, brand and market dynamics
• Outstanding influencing and relationship-building skills, with the ability to engage credibly with stakeholders at all levels
• A collaborative, growth-oriented approach, coupled with the ambition to make a meaningful impact on customer and business performance

Full Australian working rights and applicants may be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

BENEFITS

You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

• Competitive salary + attractive bonus program
• Up to 5 ‘KitKat Days’ each year to rest, recharge and support your wellbeing
• Personalised development and varied career opportunities within a global FMCG leader
• Wellbeing perks including free flu vaccinations, discounted private health insurance, and discounted gym memberships
• Access to Purchased Leave, Volunteering Leave, Sports Leave and Emergency Services Leave
• Up to 18 weeks Paid Parental Leave
• Discounts on Nestlé products and offers from our retail and service partners
• Novated leasing options
• Salary sacrifice to superannuation

Our Story

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.

We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.

Be a force for good.

For more information, please visit our website Nestlé Australia Home | Nestlé Australia (nestle.com.au)