Senior CSE Officer

Transport for NSW; Newcastle; Hybrid; AUD 65,000 - 100,000; Full time

Job summary

Transport for NSW is seeking a role focused on delivering high-quality communication and community engagement across programs and initiatives. You will develop engagement strategies, lead consultation activities, and build strong relationships with communities and local stakeholders to ensure inclusive and meaningful participation.

The role is a permanent full-time position with hybrid work arrangements across regional locations, encouraging inclusive and accessible communication practices to

Qualifications

• Experience in communications, community engagement or public relations.
• Ability to manage complex stakeholder relationships.
• Experience in government or infrastructure projects is a plus.

Responsibilities

• Develop and implement communication and engagement strategies for Transport for NSW programs and initiatives.
• Deliver consultation activities, manage issues, and coordinate content and storytelling.
• Use data and insights to strengthen participation, trust and transparency.

Skills

Communications

Stakeholder engagement

Analytical skills

Relationship management

Job description

You empower people to work in a way that works for them.

Here’s your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you’ve imagined.

In this role, you'll:

Working as part of a team delivering high-quality communication and community and stakeholder engagement services across Transport for NSW programs, projects and initiatives, this role will see you develop and implement communication and engagement strategies, deliver consultation activities, manage issues, coordinate content and storytelling, and use data and insights to strengthen participation, trust and transparency.

You will lead effective, inclusive and insight-driven engagement and communication activities in a complex, multi-stakeholder and politically sensitive environment with competing priorities and shifting timelines. You'll build and maintain strong relationships with communities, local councils, community groups and project stakeholders, ensuring diverse perspectives are heard and considered while supporting positive project and community outcomes.

This is a permanent full-time role that can be based at any of Transport’s regional locations, offering hybrid working arrangements.

Please see the role description and Information Pack for more information.

About you

Your strong communication, community and stakeholder engagement, analytical and relationship-management skills gained across communications, community engagement, public relations, government, infrastructure or service delivery environments will see you excel in managing complex stakeholder relationships, embedding engagement best practice, supporting project delivery and responding to emerging issues to strengthen community trust, confidence and participation.

You’re recognised as a credible and trusted communicator, skilled at developing and delivering engagement and communication plans, coordinating consultation activities and creating clear, accessible content. You're experienced in using data and insights to inform strategies and deliver consistent, high-quality engagement outcomes that support transparency, informed decision-making and meaningful community participation.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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