Senior Cruise Sales Leader: Performance & Escalation

Travel Trade Recruitment; Gold Coast City; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Gold Coast location

Mon-Fri schedule

Bonus

Superannuation

Job summary

Travel Trade Recruitment on the Gold Coast is seeking a Sales Performance Manager to oversee the sales performance of an eight-strong cruise consultant team, delivering strong commercial leadership and problem-solving support.

This is a hands-on senior sales and escalation role, not a traditional people-management position. The focus is on margins, pricing, upselling and maintaining a luxurious, high-touch customer journey, with a Monday–Friday schedule and no late nights.

Qualifications

• 5+ years of cruise sales experience with leadership responsibility.
• Experience with high-value luxury travel and complex itineraries.
• Strong commercial judgement on pricing and margins.

Responsibilities

• Own daily sales performance and help the team hit revenue targets.
• Review daily reports to identify trends and opportunities.
• Lead a short daily huddle to review priorities.
• Act as senior escalation point for complex bookings and complaints.
• Drive upselling and value through door-to-door packages.
• Support consultants with bespoke cruise itineraries.
• Maintain a luxury, high-touch sales approach focused on the customer journey.
• Step onto the phones when needed to support the team.

Skills

Cruise sales

Leadership

Upselling

Pricing & discounts

Sales performance data

Job description

Travel Trade Recruitment on the Gold Coast is seeking a Sales Performance Manager to oversee the sales performance of an eight-strong cruise consultant team, delivering strong commercial leadership and problem-solving support.

This is a hands-on senior sales and escalation role, not a traditional people-management position. The focus is on margins, pricing, upselling and maintaining a luxurious, high-touch customer journey, with a Monday–Friday schedule and no late nights.