Sales Performance Manager - Hybrid

Travel Trade Recruitment; Gold Coast City; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Gold Coast location

Mon-Fri schedule

Bonus

Superannuation

Job summary

Travel Trade Recruitment on the Gold Coast is seeking a Sales Performance Manager to oversee the sales performance of an eight-strong cruise consultant team, delivering strong commercial leadership and problem-solving support.

This is a hands-on senior sales and escalation role, not a traditional people-management position. The focus is on margins, pricing, upselling and maintaining a luxurious, high-touch customer journey, with a Monday–Friday schedule and no late nights.

Qualifications

• 5+ years of cruise sales experience with leadership responsibility.
• Experience with high-value luxury travel and complex itineraries.
• Strong commercial judgement on pricing and margins.

Responsibilities

• Own daily sales performance and help the team hit revenue targets.
• Review daily reports to identify trends and opportunities.
• Lead a short daily huddle to review priorities.
• Act as senior escalation point for complex bookings and complaints.
• Drive upselling and value through door-to-door packages.
• Support consultants with bespoke cruise itineraries.
• Maintain a luxury, high-touch sales approach focused on the customer journey.
• Step onto the phones when needed to support the team.

Skills

Cruise sales

Leadership

Upselling

Pricing & discounts

Sales performance data

Job description

1mo ago , from Travel Trade Recruitment (Australia)

The Sales Performance Manager will oversee the sales performance and commercial outcomes of an experienced team of approximately eight cruise consultants.

This is a hands-on senior sales and escalation role, rather than a traditional people-management or coaching position. The team is already highly experienced, so the successful candidate will provide strong commercial leadership, guidance and problem-solving support, particularly when complex bookings or customer situations arise.

Key Responsibilities

• Take ownership of daily sales performance and support the team to consistently achieve revenue targets.


• Review sales reports and performance data each morning, identifying trends, opportunities and areas requiring attention.


• Lead a short daily team huddle to review performance, priorities and targets.


• Act as the senior escalation point for complex customer issues, complaints, high-value bookings and challenging sales situations.


• Use sound commercial judgement around pricing and discounts, with a strong focus on protecting margin wherever possible.


• Support consultants with complex or bespoke cruise itineraries and package requirements.


• Drive upselling and increased booking value, particularly through complete door-to-door packages incorporating cruises, flights, hotels and transfers.


• Maintain a luxury, high-touch sales approach, focusing on the overall customer journey rather than simply selling the cruise product.


• Step onto the phones when required to support the team or help achieve a target, while remaining primarily focused on the broader team's performance.


• Identify practical opportunities to improve conversion, revenue and booking value through hands-on support and commercial decision-making.

Ideal Background

The ideal candidate will have 5+ years of strong cruise sales experience and leadership, with a proven understanding of cruise products and the broader travel components that sit around them.

Experience should ideally include:

• Cruise, Flights, hotels, transfers sales and packaging experience


• Luxury travel and high-value customers
  
• Strong upselling and value-add sales


• Managing difficult customer situations and escalations


• Commercial decision-making around pricing, discounts and margin


• Working with sales performance data and daily reporting

The existing team consists of approximately eight experienced senior cruise consultants who require relatively little day-to-day coaching.

The successful candidate therefore needs to be a credible senior sales operator who can provide support when needed and step in confidently when a booking or customer situation becomes complex.

The focus is on commercial leadership, problem-solving, escalation management and maintaining strong sales performance, rather than formal performance management or intensive coaching.

What's on Offer

• $115K base salary + Bonus +Super ($140K OTE + Super)


• Fantastic Gold Coast location


• Monday - Friday, no late nights or weekends


• Opportunity to work with a high-end, bespoke luxury cruise product


• Senior position within an experienced and established sales team