Patient Services Officer (527730)

Department Of Health, Tasmania; Launceston; Sur place; AUD 69 000 - 74 000; Temps partiel

Avantages offerts par ce poste

Salary packaging benefits

Competitive employer superannuation (9

Professional development

Generous leave entitlements

Fitness Passport

Carer Accredited Employer

Résumé du poste

Join the Specialist Clinics team at Launceston General Hospital within the Department of Health, Tasmania. You will provide efficient reception and administrative support in a busy outpatient environment, acting as the first point of contact for patients, families and clinicians while ensuring a professional, responsive service at all times.

As part of a multidisciplinary team, you will assist with appointment scheduling, patient administration, medical record management and other clerical

Qualifications

• Excellent telephone etiquette and communication skills.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Ability to interact professionally with healthcare professionals, consumers, and the community.

Responsabilités

• Register referrals accurately and efficiently.
• Schedule and coordinate appointments.
• Provide professional telephone and administrative support.
• Provide reception and clerical services within Specialist Clinics.
• Manage appointment scheduling and patient records.

Connaissances

Telephone etiquette

Communication skills

Professional interaction

Outils

Microsoft Office/Excel/Word

Description du poste

Outpatient Services encompass a wide range of medical treatment, procedures and consultations that do not necessarily require a hospital admission. The Outpatient Services cares for patients from the North and the Northwest of Tasmania, for diagnosis, treatment or follow-up and the patient can return home after their appointment. Offers high-quality health services and plays a central role in achieving convenience, and cost-efficiency services.

• To work with the wider health care professionals within the Tasmanian Health Service and consumers.
• Provide efficient clerical support in making appointments.
• Receive direction from the Practice Manager and Nurse Unit Managers of Specialist Clinic.
• All our services work closely together to focus on delivering excellence in healthcare to achieve improved outcomes for our consumers, our workforce, and the Tasmanian community.

The Role

• Register referrals accurately and efficiently.
• Schedule and coordinate appointments.
• Provide professional telephone and administrative support.

You will need

• Excellent telephone etiquette and communication skills.
• Proficiency in Microsoft Office applications, including Excel and Word.
• The ability to interact professionally, courteously, and effectively with healthcare professionals, consumers, and the broader community.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

• Permanent part time, day worker position, working 16 hours per fortnight, commencing as soon as you can join us.
• Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$68,854 to $73,947 pro rata per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Generic Patient Services Officer (Specialist Clinics) Band 2 (July 2023) CSU.docx

Application Guide:

• Applicant Guide.docx

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Maree Manley

Position: Clinical Coordinator Orthopaedic Clinic

Phone number: 03 6777 4089

Email address: [e-mail]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Department of Health has achieved the "Carer Accredited Employer Status" providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

SEEK

The Role

Join the Specialist Clinics team at Launceston General Hospital and play an important role in supporting the delivery of quality patient care.

As a Patient Services Officer, you will provide efficient reception and administrative support within a busy outpatient environment. You will be the first point of contact for patients, families, clinicians and external service providers, ensuring a professional, responsive and customer-focused service at all times.

Working as part of a multidisciplinary team, you will assist with appointment scheduling, patient administration, medical record management and a range of clerical functions that contribute to the smooth operation of Specialist Clinics.

Benefits

• Salary packaging – access up to $9,010 in salary packaging benefits each year, with additional options for meal and entertainment expenses, reducing your taxable income
• Competitive superannuation – 12% employer superannuation contributions as per public sector agreement
• Professional development – ongoing learning opportunities, access to education and training, and support for continuing professional development
• Generous leave entitlements – including annual leave, personal leave, and access to study leave provisions (eligibility criteria apply)
• Fitness Passport – access to a wide range of gyms, pools, and fitness facilities at discounted rates for you and your family
• Carer Accredited Employer – supportive workplace policies and flexibility for employees with caring responsibilities

Key Responsibilities

• Provide reception and clerical services within Specialist Clinics.
• Manage and maintain computerised appointment scheduling systems.
• Provide confidential patient reception and information services.
• Receive patients attending appointments and accurately enter information into relevant systems.
• Coordinate the receipt and return of patient records in accordance with medical record management standards.
• Communicate effectively with staff, patients and external service providers to support patient care.
• Participate in data collection, reporting and quality improvement activities.
• Assist with the training and support of new Patient Services Officers when required.
• Contribute to organisational quality, safety and work health and safety initiatives.

Skills And Experience

• Experience using computerised booking, scheduling or patient administration systems.
• Knowledge of contemporary office administration, reception and customer service practices.
• Strong organisational skills with the ability to manage competing priorities in a busy environment.
• Well-developed interpersonal and communication skills.
• The ability to work effectively within a multidisciplinary team.
• A commitment to maintaining confidentiality and handling sensitive information appropriately.
• Experience working in a healthcare or specialist clinic environment will be highly regarded.

The Team

The Specialist Clinics team provides essential outpatient services across a range of medical and surgical specialties at Launceston General Hospital. The team is committed to delivering efficient, patient‑centred services and fostering a supportive and collaborative workplace culture.

Details of Appointment

• Permanent part time, day worker position, working 16 hours per fortnight, commencing 16 September 2026.
• Notwithstanding hours to be negotiated with the successful applicant.