Healthcare Admin Team Lead — Lead & Elevate Client Care

Optimum Health Solutions; Liverpool City Council; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and growth

Supportive, down-to-earth team

Health and wellbeing initiatives

Job summary

Optimum Health Solutions is seeking an experienced Admin Team Lead to guide our Liverpool head office administration team on a full-time basis. You will lead both in-house and remote staff, coaching them to deliver a consistently excellent client experience and accurate records.

You will oversee compliance, appointments, and documentation across Medicare, NDIS, and insurance claims, while collaborating with practice managers to maintain smooth operations and continuous improvement.

Qualifications

• Experience leading customer service or administrative teams.
• Experience with healthcare privacy and compliant records.
• Knowledge of Medicare, NDIS, and WorkCover claims.
• Strong communication and interpersonal skills.
• Ability to coach and manage remote staff.

Responsibilities

• Lead and coach in-house and remote admin staff.
• Act as escalation point for complex enquiries.
• Monitor team performance and service quality.
• Oversee client documentation and privacy compliance.
• Manage appointment bookings and referrals.
• Collaborate with practice managers to ensure consistency.

Skills

Team Leadership

Coaching

Communication

Microsoft Office

CRM Software

Remote staff management

Workload Management

Tools

CRM Software

Job description

Optimum Health Solutions is seeking an experienced Admin Team Lead to guide our Liverpool head office administration team on a full-time basis. You will lead both in-house and remote staff, coaching them to deliver a consistently excellent client experience and accurate records.

You will oversee compliance, appointments, and documentation across Medicare, NDIS, and insurance claims, while collaborating with practice managers to maintain smooth operations and continuous improvement.