Senior Concierge

MARS Recruitment; Melbourne; In loco; AUD 21.000 - 30.000; Part-time

Descrizione del lavoro

Mars Recruitment invites a Senior Concierge for a premium residential community in Melbourne. Part-time role (~15 hours/week) with shifts 4pm–7pm on weekdays and 9am–3pm on Saturdays/Sundays. The role is based in Fitzroy with occasional work in Flemington.

As the face of the community, you will deliver warm, professional, personalised service, manage resident requests, liaise with the Owners Corporation and contractors, and support building operations.

Competenze

• Front-of-house experience in premium or residential settings.
• Excellent guest relations and communication skills.
• Ability to coordinate requests with discretion and efficiency.
• Familiarity with resident services and building operations.

Mansioni

• Greet residents and guests, delivering a five-star front-of-house experience.
• Handle resident inquiries including move-ins, bookings, deliveries, and mail.
• Respond to calls, emails, and in-person requests promptly and professionally.
• Coordinate resident requests and escalate issues as needed.
• Maintain building records and resident documentation.
• Liaise with Owners Corporation, contractors and service providers.
• Monitor access and report maintenance issues.
• Operate building management systems and resident platforms.
• Perform Fire Warden duties and support emergency procedures.
• Assist the Senior Facilities Manager with daily operations.
• Identify opportunities to enhance resident experience through proactive service.

Descrizione del lavoro

As the Senior Concierge, you will be the face and voice of a premium residential community, delivering an exceptional five-star experience to residents and their guests.

You will provide warm, professional and personalised service while building trusted relationships within the community.
Acting as the first point of contact, you will anticipate resident needs, coordinate requests with efficiency and discretion, and ensure every interaction reflects the high standards of a luxury residential environment.

This is a part-time permanent role approx 15 hours per week with a mixture of hours including: 4pm - 7pm weekday shifts, and 9am to 3pm Saturday/Sunday shifts.

This role is based in Fitzroy, with occasional work in Flemington.

Key Responsibilities:

• Deliver an exceptional front-of-house experience, welcoming residents, guests and visitors.
• Act as the first point of contact for resident enquiries, including move-ins, amenity bookings, deliveries, mail and general requests.
• Respond to phone, email and in-person enquiries promptly and professionally.
• Manage resident requests efficiently, escalating issues where required.
• Maintain building records, reports and resident documentation.
• Liaise with the Owners Corporation (OC), contractors and service providers.
• Monitor building access, security and report maintenance issues.
• Manage building management systems and resident platforms.
• Perform Fire Warden duties and support emergency procedures.
• Assist the Senior Facilities Manager with daily building operations.
• Identify opportunities to enhance the resident experience through proactive service and resident engagement.

At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.