Senior Compliance & Quality Lead — Community Services

Central Queensland Indigenous Development Inc.; Rockhampton Regional; On-site; AUD 99,000 - 121,000; Full time

Job summary

CQID in Rockhampton is seeking a Senior Compliance Officer to lead practice quality and compliance across designated CQID programs, ensuring contract adherence and client-centred service delivery. The role requires expert advisory support to leadership and service teams, with travel across CQID locations as needed.

Responsibilities include governance, continuous improvement, and ensuring alignment with regulatory standards and reform priorities while advancing culturally safe, evidence-informed

Qualifications

• Aboriginal and/or Torres Strait Islander heritage is highly desirable.
• Relevant tertiary qualifications and/or significant experience in human services, social work, community services, child and family services, housing, youth, compliance, governance, quality assurance or related fields.
• Demonstrated experience in practice development, quality assurance, compliance, program stewardship, service delivery leadership or a related human services role.
• Understanding of Human Services Quality Standards, ISO quality systems, Licensed Care Service requirements, contractual obligations, government reporting and regulatory frameworks.
• Experience leading or contributing to file reviews, practice audits, quality assurance activities and continuous improvement.

Responsibilities

• Act as custodian/steward and subject matter expert for allocated CQID program areas.
• Provide high-level practice, quality and compliance advice to Regional Managers, Program Managers and teams.
• Monitor sector changes, legislative requirements, reform priorities and funding/contractual developments.
• Support consistent program implementation across regions with local context.
• Ensure allocated program areas align with CQID values and community-led service delivery.

Skills

Aboriginal heritage

Torres Strait Islander heritage

Compliance

Governance

Quality assurance

Contractual obligations

Reporting

Program stewardship

Staff mentoring

Cultural safety

Education

Relevant tertiary qualifications

Job description

CQID in Rockhampton is seeking a Senior Compliance Officer to lead practice quality and compliance across designated CQID programs, ensuring contract adherence and client-centred service delivery. The role requires expert advisory support to leadership and service teams, with travel across CQID locations as needed.

Responsibilities include governance, continuous improvement, and ensuring alignment with regulatory standards and reform priorities while advancing culturally safe, evidence-informed