Quality & Safety Leader — Continuous Improvement

Hyphen Connect; Rockhampton Regional; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Salary sacrifice

TOIL entitlements

Professional development

Job summary

Anglicare Central Queensland Limited, Rockhampton, is seeking an experienced Coordinator: Quality & Safety to lead our quality, compliance and safety systems, ensuring high-quality, person-centred services and a culture where participants and staff thrive.

Based in Rockhampton, you will champion audits, risk management, incident investigations and data-driven continuous improvement, while mentoring senior leaders and coordinating reporting to strengthen organisational performance.

Qualifications

• Bachelor qualification in Community Services, Quality Management, Occupational Health and Safety, Risk Management or related field.
• Proven experience in a quality and safety leadership role, preferably within community sector.
• Strong understanding of regulatory frameworks and standards (e.g., ISO, WH&S, clinical governance).
• Demonstrated success in leading improvement initiatives and managing risk.

Responsibilities

• Lead the development and implementation of the Quality and Safety Framework.
• Coordinate internal and external audits, accreditation and corrective actions.
• Identify risks, lead incident investigations, and conduct root cause analysis.
• Drive continuous improvement through data analysis and team collaboration.
• Promote strong safety culture and deliver training to build staff capability.
• Provide expert advice and mentoring to senior leaders.
• Maintain clear reporting, risk registers and stakeholder communication.

Skills

Quality leadership

Auditing

Risk management

Regulatory compliance

Stakeholder engagement

Continuous improvement

Education

Bachelor qualification in Community Services or related field

Job description

Anglicare Central Queensland Limited, Rockhampton, is seeking an experienced Coordinator: Quality & Safety to lead our quality, compliance and safety systems, ensuring high-quality, person-centred services and a culture where participants and staff thrive.

Based in Rockhampton, you will champion audits, risk management, incident investigations and data-driven continuous improvement, while mentoring senior leaders and coordinating reporting to strengthen organisational performance.