Senior Compliance & Audit Officer

Ausloans Finance Group Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time role on the Gold Coast

Autonomy and influence over compliance

Career with Australias largest priv‑y

Job summary

Ausloans Finance Group Pty Ltd on the Gold Coast seeks a mid-to-senior Compliance and Audit Officer to lead the risk and compliance function. You will manage escalated complaints through IDR, mentor juniors, and drive internal audits and governance activities in a fast-moving, technology-enabled financial services environment.

You will own policies, documentation and reporting, coordinate monitoring programs and engage with external auditors.

Qualifications

• Experience in compliance, audit, risk, governance or quality assurance.
• Experience managing complex/escalated client complaints through IDR/EDR processes.
• Mentoring/junior guidance to team members.

Responsibilities

• Manage escalated complaints via IDR and oversee resolution.
• Lead compliance and internal audit activities across the business.
• Maintain compliance registers, action plans and risk escalation.
• Review and update policies, procedures and governance documentation.
• Coordinate monthly compliance monitoring and reporting.
• Prepare audit working papers and present findings to stakeholders.
• Support Compliance Committee meetings and governance activities.
• Drive regulatory monitoring and continuous improvement initiatives.

Skills

IDR process

Compliance & audit

Governance

Mentoring juniors

Policy ownership

Stakeholder engagement

Analytical thinking

Attention to detail

Education

Relevant qualification in Business/Compliance/Risk

Job description

Job Description

About Ausloans Finance Group

Founded in 2009 and headquartered on the Gold Coast, Ausloans Finance Group is Australia's largest privately-owned finance brokerage, aggregation and Fintech business. We connect consumers and businesses with a panel of lenders to arrange finance for vehicles, equipment, marine, caravans and personal loans, combining broker expertise with our proprietary AI-powered platform, Zink, to make finance easy, transparent and stress-free. Our culture is built on accountability, integrity, honesty and a genuine passion for helping our clients and partners succeed.

About the Role

We're looking for an experienced Compliance and Audit Officer to take a leading, hands‑on role within our Risk & Compliance team on the Gold Coast. This is a mid-to-senior appointment for someone who can operate with autonomy - you'll manage escalated client complaints through our Internal Dispute Resolution (IDR) process, provide day-to-day guidance and oversight to our compliance team, and be a trusted point of reference across internal audit, compliance monitoring and governance activities. It's a role for someone ready to bring sound judgement and real ownership to a fast‑moving regulated business driven by technology.

What You'll Be Doing

• Manage and resolve senior and escalated client complaints through our Internal Dispute Resolution (IDR) process.
• Provide day-to-day guidance, oversight and mentoring to compliance juniors within the team.
• Lead the delivery of compliance and internal audit activities across the business.
• Conduct and oversee internal audits, control testing and loan file reviews, ensuring findings are robust and well‑evidenced.
• Own and maintain compliance registers, records and action plans, escalating material risks as they arise.
• Review and update policies, procedures and compliance documentation.
• Coordinate and drive monthly compliance monitoring activities and reporting.
• Prepare audit working papers, findings and recommendations, and present these to key stakeholders.
• Support and help facilitate Compliance Committee meetings and broader governance activities.
• Coordinate compliance training programs and maintain training records across the business.
• Lead engagement with external auditors and manage regulatory information requests.
• Monitor regulatory developments, assess business impact and drive continuous improvement initiatives.
• Apply your capabilities within a highly‑technology‑focused environment.

You’ll Thrive Here If You Have

• Experience in compliance, audit, risk, governance or quality assurance, ideally in financial services or another regulated industry.
• Demonstrated experience managing complex or escalated client complaints, ideally through an IDR/EDR process.
• Experience providing guidance, direction or mentoring to junior team members.
• Strong organisational skills and exceptional attention to detail.
• Excellent written and verbal communication skills, with the confidence to engage senior stakeholders.
• Confidence owning policies, documentation and reporting with minimal oversight.
• A proactive, solutions‑focused mindset.
• Strong analytical and problem‑solving skills.
• High levels of integrity and accountability.
• A relevant qualification in Business, Compliance, Risk or a related field is highly regarded.

What’s on Offer

• Full-time role based on the Gold Coast.
• A high‑trust role with genuine autonomy and influence over compliance outcomes.
• The opportunity to build your career with Australia's largest privately‑owned finance aggregator.
• A supportive, values‑driven team environment.