Compliance Manager

Capital Credit Solutions Pty; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Collaborative leadership

Professional development

Competitive salary

Job summary

Capital Credit Solutions Pty in Sydney is seeking an experienced Compliance Manager to lead our compliance team and foster a proactive culture across a fast-paced debt collection environment. You will oversee the compliance framework, conduct reviews and audits, manage IDR/EDR processes, and train teams on practical regulatory requirements.

Ideal candidates have 5+ years in financial services and a track record of turning regulation into clear processes.

Qualifications

• 5+ years in debt collection, credit management or financial services.
• Strong knowledge of debt collection legislation and privacy obligations.
• Hands-on experience with compliance monitoring, audits and risk assessments.

Responsibilities

• Lead and oversee the compliance framework and management system.
• Ensure ongoing compliance with ASIC, AFCA, ACCC, Privacy Act and industry codes.
• Conduct compliance reviews, audits, monitoring activities and risk assessments.
• Manage Internal and External Dispute Resolution (IDR/EDR) processes.
• Lead the Quality Assurance Team and develop policy controls.
• Maintain and update policies, procedures and controls for regulatory changes.
• Liaise with clients, regulators, external auditors and industry bodies.
• Lead training that is practical and engaging.
• Drive continuous improvement across compliance and operations.

Skills

Leadership

Regulatory knowledge

Communication

Analytical

Problem-solving

Education

Law/Business/Finance degree

Job description

We are looking for an experienced and motivated Compliance Manager to join our Compliance Team to assist us to continue building a strong, practical and proactive compliance culture.

Working in a fast-paced debt collection environment, you will play an important role in ensuring we continue best practice compliance to stay on top of our regulatory requirements, industry standards, client obligations and internal policies. Just as importantly, you will continue to make compliance something that supports the business by being proactive in your role.

This is a great opportunity for someone who understands compliance within the collections or finance industry, enjoys solving problems and knows how to turn regulatory requirements into practical processes that teams can continue to follow.

What You'll Be Doing

No two days will be exactly the same but your key responsibilities will include:

• Leading and overseeing our compliance framework and compliance management system
• Continue keeping us on track with relevant legislation and requirements including ASIC, AFCA, ACCC, the Privacy Act, Credit Reporting Code and industry guidelines
• Conducting compliance reviews, audits, monitoring activities and risk assessments
• Managing Internal and External Dispute Resolution (IDR/EDR) processes
• Manage the Quality Assurance Team
• Continue to maintain and develop our established policies, procedures and compliance controls, ensuring they remain current and adapt to any regulatory changes
• Liaising with clients, regulators, external auditors and industry bodies when required
• Leading compliance training that is relevant, practical and engaging
• Driving continuous improvement across compliance and operational functions

About You

You know compliance but you also understand the real-world operational environment it needs to work within.

Ideally you will have:

• 2-3+ years experience as a Compliance Manager, Compliance Team Leader, Operations Manager or in a similar leadership role
• 5+ years experience in debt collection, credit management or financial services
• Strong knowledge of debt collection legislation, consumer protection requirements, privacy obligations and regulatory expectations
• Hands-on experience with compliance monitoring, audits, quality assurance and risk assessments
• Strong leadership skills and the ability to coach, support and develop others
• Excellent analytical, investigation and problem-solving skills
• Confident written and verbal communication
• Great attention to detail
• The ability to work independently and keep things moving in a fast-paced environment

Even Better If You Have

• A Diploma or Degree in Law, Business, Risk, Compliance, Finance or a related discipline
• Qualifications in Compliance, Governance, Risk or Regulatory matters
• Experience working with ASIC, AFCA, ACCC or financial services regulatory environments
• Previous experience in debt purchase, debt recovery or financial institutions

Why Join Us?

This isn't a role where you'll simply maintain what already exists. You'll have the opportunity to influence how compliance operates across a growing business and make a genuine impact.

We offer:

• The opportunity to help shape and strengthen our compliance culture
• A supportive and collaborative leadership team
• Professional development and career progression opportunities
• A competitive salary package
• A fast-moving environment where good ideas and continuous improvement are encouraged