Senior Complex Needs Coordinator

Victorian Department of Families, Fairness & Housing; City of Melbourne; On-site; AUD 95,000 - 120,000; Full time

Job summary

The Victorian Department of Families, Fairness & Housing is seeking a Complex Needs Coordinator to provide consultation and coordination for clients with complex support needs. This role acts as a single point of contact for service providers, clinicians and the public, coordinating MACNI and SfHRT interventions and broader complex needs responses.

It emphasises building cross‑agency relationships, identifying service gaps, and supporting the Area Client Support and Housing unit across diverse

Responsibilities

• Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients
• facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
• partner with service providers to develop integrated responses and promote practice excellence
• identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
• support the Area Client Support and Housing unit and represent the program in various environments.

Job description

THE ROLE

The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.

THE ROLE

The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.

The Position Will

• Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients
• facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
• partner with service providers to develop integrated responses and promote practice excellence
• identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
• support the Area Client Support and Housing unit and represent the program in various environments.

Accountabilities Include

• Provide or contribute to authoritative and expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals and values.
• In collaboration with the relevant Manager, manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
• Interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.