Senior Program Officer, CNFD Program Support

Victorian Department of Families, Fairness & Housing; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Victorian Department of Families, Fairness & Housing is seeking a program support professional to assist Complex Needs and Forensic Disability programs. The role focuses on quality assurance, program compliance, and systemic improvement through issue analysis and guidance creation.

Responsibilities include developing operational advice aligned with strategic directions, building strong stakeholder relationships, and coordinating with internal teams and funded providers to drive program

Responsibilities

• Develop operational advice and program initiatives that meet the department's strategic directions for managing and delivering high quality services.
• Form a robust understanding of complex needs and forensic disability programs and establish strong bonds with funded providers and operational staff within the department.
• Manage relationships with internal and external stakeholders including policy teams, service providers, and community organisations to facilitate effective program implementation and ongoing improvement based on stakeholder feedback.

Job description

THE ROLE

The purpose of this position is to provide program support functions for Complex Needs and Forensic Disability programs funded and delivered by the Department, by undertaking a range of tasks associated with quality assurance, program compliance and systemic improvement in relation to people with complex needs and forensic disability. This is achieved through analysis of issues and preparation of practice guidance and advice. The role is also responsible for liaison with external bodies and ensuring information requested is responded to in a timely manner.

The purpose of this position is to provide program support functions for Complex Needs and Forensic Disability programs funded and delivered by the Department, by undertaking a range of tasks associated with quality assurance, program compliance and systemic improvement in relation to people with complex needs and forensic disability. This is achieved through analysis of issues and preparation of practice guidance and advice. The role is also responsible for liaison with external bodies and ensuring information requested is responded to in a timely manner.
The role operates within a complex and dynamic environment that requires capacity to exercise sound judgement, and the ability to proactively develop and maintain effective relationships with key stakeholders.

Accountabilities Include

• Develop operational advice and program initiatives that meet the department's strategic directions for managing and delivering high quality services.
• Form a robust understanding of complex needs and forensic disability programs and establish strong bonds with funded providers and operational staff within the department.
• Manage relationships with internal and external stakeholders including policy teams, service providers, and community organisations to facilitate effective program implementation and ongoing improvement based on stakeholder feedback.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.