Senior Complex Needs Coordinator

Department of Families, Fairness and Housing; City of Melbourne; On-site; AUD 90,000 - 115,000; Full time

Job summary

The Complex Needs Coordinator in Victoria provides consultation and coordination for clients with complex support needs, acting as a single point of contact for service providers, clinicians and the public.

The role focuses on MACNI and SfHRT programs, building integrated responses, identifying gaps, and supporting the Area Client Support and Housing unit across various environments.

Job description

THE ROLE

The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses. The position will:

• Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients
• facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
• partner with service providers to develop integrated responses and promote practice excellence
• identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
• support the Area Client Support and Housing unit and represent the program in various environments

ACCOUNTABILITIES INCLUDE

• Provide or contribute to authoritative and expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals and values.
• In collaboration with the relevant Manager, manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
• Interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

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