Senior Community Services Manager – Aged Care Support

MannaCare; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

NFP salary packaging

Meals and entertainment allowance

Novated car leasing

Free onsite parking

Free annual flu vaccination

Employee Assistance Program

Job summary

MannaCare in Melbourne is seeking an experienced Community Services Manager on a permanent full-time basis. You will lead the Rostering Team Lead, Community Support Worker Team Leaders, Social Support Groups and Admission/Intake Coordinator to ensure effective service delivery for older people in-home and in the community.

You will oversee workforce rostering, client intake, KPI monitoring, and compliance with aged care standards and SCHADS funding.

Qualifications

• Relevant qualifications in Health, Community Services or Business Management.
• Registered Nursing qualification is highly desirable.
• Demonstrated senior leadership experience in community services or aged care.
• Strong knowledge of aged care funding programs, including Support at Home and CHSP.
• Understanding of the SCHADS Award and rostering requirements.
• Experience in quality improvement, risk management and regulatory compliance.
• Strong leadership, communication and stakeholder engagement skills.
• Experience using Alayacare or similar rostering systems.

Responsibilities

• Lead and develop in-home support services and social support programs
• Supervise, coach and support direct reports, fostering a positive and collaborative team culture
• Oversee client intake, service coordination and community workforce rostering
• Monitor departmental KPIs, budgets and financial performance
• Ensure compliance with aged care standards, funding requirements and the understanding of the SCHADS Award
• Monitor client needs, risks and changes in care requirements, ensuring appropriate follow-up
• Build strong relationships with clients, families, referral partners and external stakeholders
• Oversee quality audits, risk management and continuous improvement initiatives
• Support recruitment, staff development and performance management

Skills

Senior leadership

Rostering

Stakeholder engagement

Quality improvement

Regulatory compliance

Budget management

Communication skills

Change management

Education

Health/Community Services qualification

Registered Nursing qualification

Tools

Alayacare

Job description

MannaCare in Melbourne is seeking an experienced Community Services Manager on a permanent full-time basis. You will lead the Rostering Team Lead, Community Support Worker Team Leaders, Social Support Groups and Admission/Intake Coordinator to ensure effective service delivery for older people in-home and in the community.

You will oversee workforce rostering, client intake, KPI monitoring, and compliance with aged care standards and SCHADS funding.