Senior Clinical Workflow Analyst

Western Health; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Wellbeing programs

Scholarships and learning grants

Western Health Learning Academy access

Job summary

Western Health in Melbourne is seeking a Senior EMR Workflow Analyst to support and improve the Electronic Medical Record system for high-quality patient care. You will lead change requests, coordinate projects, provide training, and guide a team of analysts across EMR initiatives including BOSSnet/Opal and Health Direct.

This full-time fixed-term role (until August 2027) offers leadership in a dynamic Digital Health unit, with responsibilities spanning incident resolution, testing, governance,

Qualifications

• Minimum 5 years’ experience in design/implementation of EMR functionalities.
• Tertiary degree in healthcare, science or IT related field (or equivalent).
• Expert knowledge of Oracle Health EMR or equivalent EMR system.

Responsibilities

• Coordinate CRs, projects and senior management initiatives.
• Provide leadership, training and guidance to team members.
• Improve internal and external processes including governance and reporting.
• Maintain effective communication with end users and stakeholders.
• Support and test EMR functionality during upgrades and projects.

Skills

EMR optimization

Clinical workflow knowledge

Leadership & training

Education

Tertiary degree in healthcare/science/IT

Tools

Oracle Health EMR

Job description

• Employment Type: Full-Time, Fixed Term (until August 2027)
• Salary: Admin Grade 4 (commensurate with experience) + Superannuation + Salary Packaging

About therole:

The Digital Health (DH) – Senior Clinical Workflow Analyst is responsible for supporting and continuously improving the Electronic Medical Record (EMR) system to optimise its use by clinical staff and enable the delivery of high-quality patient care at Western Health. The role coordinates change requests, projects, and senior management initiatives while providing leadership, training, and guidance to team members and, where required, other Digital Health analysts. It also drives continuous improvement through process optimisation, governance, stakeholder engagement, reporting, and project support.

At a high level, key responsibilities include resolving incidents and problem resolution for front line staff, gathering and assessing change requests, providing training, testing of new functionality, conducting regression testing of current functionality during code upgrades or major projects and maintaining effective communication with end users.

As a Senior EMR Workflow Analyst you provide a focus of expertise and support to all clinical and non-clinical staff, provide expert guidance to any team of clinical and technical analysts involved in future EMR projects team in all aspects of documentation and care delivery design. Additionally, there will also be a requirement to include other clinical systems within the Digital Health portfolio, including Altera Health’s BOSSnet/Opal and Health Direct.

Key responsibilities:

• Assist with coordination of requests including CRs, projects and from senior management.
• Support team and team members within a leadership, training, facilitation capacity.
• Assist and improve internal processes including Cherwells, change requests, reporting, information requests, OH and/or project related activities.
• Assist and improve external processes including stakeholder engagement and communications such as governance groups, working groups and committees.
• Provide liaison between the Digital Health team and stakeholders for all EMR matters related to care delivery and documentation.

About you:

• Have completed a tertiary degree in healthcare, science or IT related field (or equivalent experience).
• Have Minimum 5years’ experience in the design and implementation of EMR functionalities.
• Have an expert knowledge level of Oracle Health EMR or an equivalent EMR system.
• Have a demonstrated understanding of clinical workflows in the inpatient and outpatient setting.
• Be proficient in functioning autonomously and within a complex team environment.

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Closingdate:11:59pm on8 October 2026.

Enquiries:For further information about this role, contact Min Goh via .

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.