Senior Client Service Manager (Testing & Quality Services)

NCS Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

NCS Australia is seeking a Senior Client Service Manager (Testing & Quality Services) to drive growth across Testing & QA offerings. You will build relationships with senior leaders, identify whitespace, and convert opportunities into outcomes that leverage AI-assisted testing and advisory services.

The role is hunter-minded and client-facing, requiring strong pipeline development and collaboration with delivery teams to deliver technology outcomes for government and enterprise clients.

Qualifications

• Proven success selling Testing, QA, Quality Engineering, Automation or related technology services.
• Strong enterprise sales and new business development capability.
• Established relationships with senior technology, testing and transformation stakeholders.
• Excellent communication, presentation and stakeholder management skills.

Responsibilities

• Drive new business and account growth across Testing & QA services.
• Build relationships with Test, Technology, Program, Project and Transformation leaders.
• Identify whitespace and create demand across new and underpenetrated accounts.
• Sell solutions spanning test automation, non-functional testing, quality engineering and advisory.
• Build and manage a strong pipeline from prospecting through to close.
• Develop land-and-expand strategies to grow initial engagements into broader partnerships.
• Shape propositions addressing quality, delivery, technology risk and transformation.
• Partner with sales, capability and delivery teams to bring the right expertise to clients.
• Stay ahead of trends, including AI-assisted testing and AI solution assurance.
• Own commercial outcomes including revenue, margin, conversion and pipeline performance.

Skills

Technology services sales

Senior account management

New business development

Stakeholder management

Job description

Senior Client Service Manager (Testing & Quality Services)

• Full-time
• Department: Markets

Make extraordinary happen

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

We’re looking for a Client Service Manager / Senior Manager to drive the growth of our Testing & Quality Assurance business across a portfolio of new, emerging and underpenetrated clients.

This is a hunter-minded, client-facing role for someone who thrives on building relationships, uncovering whitespace and converting opportunities into meaningful technology outcomes.

What you’ll be doing

• Drive new business and account growth across Testing & QA services
• Build relationships with Test, Technology, Program, Project and Transformation leaders
• Identify whitespace and create demand across new and underpenetrated accounts
• Sell solutions spanning test automation, non-functional testing, quality engineering, managed testing and QA advisory
• Build and manage a strong pipeline from prospecting through to close
• Develop land-and-expand strategies to grow initial engagements into broader partnerships
• Shape compelling propositions that address quality, delivery, technology risk and transformation challenges
• Partner with sales, capability and delivery teams to bring the right expertise to clients
• Stay ahead of emerging trends, particularly AI-assisted testing and AI solution assurance
• Own commercial outcomes including revenue, margin, conversion and pipeline performance

Qualifications

• Solid experience in technology services sales, business development, consulting or client account management
• Proven success selling Testing, QA, Quality Engineering, Automation or related technology services
• Strong enterprise sales and new business development capabilityEstablished relationships with senior technology, testing and transformation stakeholders
• Strong commercial acumen and a track record of converting opportunities
• Ability to operate with pace, resilience and a genuine growth mindset
• Excellent communication, presentation and stakeholder management skills
• Knowledge of the Australian technology services and testing market

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there’s room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.