Senior Client-Facing Engineer — AI-Driven Deployments

Mimecast

City of Melbourne

Hybrid

AUD 197,000 - 253,000

Full time

14 days+

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Job summary

Mimecast is seeking a Senior Forward Deployed Engineer to work closely with customers, engineering, and professional services to ensure successful rollout and ongoing operational health of Incydr. This hands-on role blends engineering with customer success and involves bespoke integration work, troubleshooting, and proactive problem solving across diverse environments.

You will leverage AI coding assistants and a collaborative engineering team, with some travel to customer sites and a hybrid

Qualifications

5+ years building software with customer-facing experience.
Ability to read and navigate large codebases, diagnosing issues independently.
Practical scripting and integration development with quick turnarounds.
Comfort communicating with customers and internal teams during live engagements.
Experience using AI coding assistants to accelerate development.

Responsibilities

Diagnose and resolve technical pain points with customers, from deployment to performance tuning.
Take ownership of engagements from diagnosis to resolution, coordinating with account teams.
Access and explore the Incydr codebase and deployment tooling to ship fixes through code reviews.
Build and troubleshoot custom scripts and integrations tailored to customer environments.