Senior Cleaning Operations Manager - Multi-Site NSW

Bayton Cleaning co; Sydney; On-site; AUD 110,000 - 135,000; Full time

Benefits offered by this job

Car allowance

Competitive base salary

Superannuation

Job summary

Bayton is a trusted provider of cleaning and facilities services across Australia. A Senior Account Manager is sought to lead client relationships and oversee service delivery for contracts across Southern NSW, including aged care and health environments.

This hands-on leadership role combines strategic client management with operational oversight, travel across sites, and responsibility for SLA/KPI delivery, budgets, and compliance with WHS standards.

Qualifications

• Cleaning industry experience is essential.
• Experience in aged care cleaning highly regarded.
• Minimum 2 years’ experience in Cleaning Operations / Account Manager role.
• Proven experience managing multi-site cleaning contracts.
• Strong understanding of SLA delivery and compliance reporting.
• Experience managing large cleaning teams and labour budgets.
• WHS and quality audit experience.
• Strong client communication skills.
• Experience in aged care, health or high‑compliance environments highly regarded.
• Own vehicle and valid driver’s licence.
• Australian Citizen or valid Right to Work.

Responsibilities

• Managing day-to-day cleaning operations across multiple sites.
• Leading, supervising and supporting a workforce of cleaning staff.
• Ensuring all SLA, KPI and QEHS requirements are achieved.
• Conducting regular site audits and quality inspections.
• Troubleshooting operational issues and implementing corrective actions.
• Managing client relationships to ensure service excellence.
• Monitoring labour, consumables and site budgets.
• Approving timesheets and managing workforce planning.
• Managing subcontractors and service providers.
• Allocating machinery and equipment across sites.
• Ensuring strict compliance with WHS and infection control standards.

Skills

Cleaning industry experience

Client communication

Team leadership

MS Outlook

Excel

Tools

MS Outlook

Excel

Job description

Bayton is a trusted provider of cleaning and facilities services across Australia. A Senior Account Manager is sought to lead client relationships and oversee service delivery for contracts across Southern NSW, including aged care and health environments.

This hands-on leadership role combines strategic client management with operational oversight, travel across sites, and responsibility for SLA/KPI delivery, budgets, and compliance with WHS standards.