Consultant Staff and Duty Travel

Qantas Group; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Heavy travel discounts

Parental leave 18 weeks

Salary packaging

Wellbeing app

Job summary

Qantas Group is seeking a Consultant Staff and Duty Travel for a 12-month fixed-term, full-time role based at the Mascot Campus. You will respond to employee and business manager travel queries and manage Qantas and interline bookings with a focus on service excellence.

Key requirements include an IATA Fares and Ticketing certificate or equivalent qualification, experience in airline reservations (Amadeus preferred), strong communication, attention to detail, and proficiency with Microsoft

Qualifications

• A Fares & Ticketing Certificate (IATA Fares and Ticketing 1 & 2) or relevant tertiary qualification.
• Experience in airline reservations and ticketing.
• Familiarity with Amadeus reservation system is highly regarded.

Responsibilities

• Respond to all incoming Qantas Group employee and business manager queries relating to staff travel benefits.
• Create, manage and refund Qantas and interline bookings as required.
• Provide an exceptional level of service and knowledge of Staff Travel and Duty Travel Program Conditions.
• Help drive a continuous improvement culture.

Skills

IATA Fares & Ticketing

Airline Reservations

Amadeus

Customer Service

Communication

Attention to Detail

Multitasking

Microsoft Office

Workforce Systems

Confidentiality

Education

Fares & Ticketing Certificate

Relevant tertiary qualification

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands - Qantas and Jetstar - operating regional, domestic, and international services.

• Challenge yourself to support our people through expert advice and efficient travel services
• Together we’ll achieve a seamless experience that keeps our workforce moving
• 12 month fixed term, full-time opportunity located at Qantas Corporate Campus in Mascot
• ASU level 5

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.

At Qantas, our people are central to everything we do. As one of the world’s leading airlines, we pride ourselves on delivering exceptional service not just to our customers, but also to the dedicated employees who help make it all possible. Our People Services team plays a vital role in supporting our workforce across the Qantas Group, and the Staff and Duty Travel team is a key part of that mission - ensuring our employees have access to seamless, reliable travel experiences.

As a Consultant Staff and Duty Travel team you will be responsible for responding to all incoming Qantas Group employee and business manager queries received in relation to staff and duty travel benefits as well as create, manage and refund Qantas and interline bookings as required. You will provide an exceptional level of service and knowledge of the Staff Travel and Duty Travel Program Conditions and help drive a continuous improvement culture.

You’ll have:

• A Fares & Ticketing Certificate (IATA Fares and Ticketing 1 & 2) or relevant tertiary qualification.
• Previous airline industry experience in reservations and ticketing.
• Strong familiarity with airline reservation systems – Amadeus is highly regarded.
• Proven ability to deliver outstanding customer service, ideally in a contact centre environment.
• Exceptional communication skills, both verbal and written.
• A keen eye for detail and a methodical, accurate approach.
• Solid problem-solving skills and the ability to juggle multiple priorities.
• Proficiency in Microsoft Office and experience with workforce systems.
• A commitment to confidentiality and professionalism in all interactions.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close: 14th September 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.