Senior Change Manager

The Network; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

The Network is embarking on a major D365 CRM transformation. We seek a Change Manager who will shape strategy, set direction, and ensure the business lands the transformation well.

You will partner with internal teams and external partners to drive governance, adoption, and sustained value across the organization. In this role you will lead cross-functional collaboration with senior leadership, influence without authority, and navigate a fast-paced, enterprise-wide program.

Qualifications

• Experience leading change on large, enterprise-wide programs.
• Ability to influence senior stakeholders without formal authority.
• Comfortable navigating complex, cross-functional environments.

Responsibilities

• Lead end-to-end change strategy across a phased D365 CRM implementation.
• Build out governance frameworks, change guardrails, and adoption plans.
• Work closely with senior program leadership and implementation vendors.
• Drive engagement and adoption across sales and marketing functions.
• Manage a broad stakeholder landscape across the business.
• See the program through the full lifecycle - not just the fun parts.

Skills

Change management

CRM

D365

Stakeholder engagement

Governance

Adoption planning

Cross-functional collaboration

Strategic influence

Education

Bachelor's degree in Business/IT

Tools

Microsoft Dynamics 365

Job description

• Work alongside leading implementation partners on a business-critical initiative

About the Company

Our client is one of Australia's most exciting and fastest-growing companies - a nationally recognised name that’s reshaping an entire industry and showing no signs of slowing down.

With a footprint that spans the country and an ambitious pipeline ahead, they operate at a scale that creates genuine career opportunity. This is a business where talented people are noticed, where good work is rewarded, and where the culture actually lives up to the brochure.

If you’re looking to join a company that’s on the move - backed by a strong track record, a clear vision, and a team that genuinely loves what they do.

About the role

A major D365 CRM program is underway and they need a Change Manager who can take the wheel. This isn’t a support role - you’ll be shaping the strategy, setting the direction, and making sure the business lands on the other side of this transformation in good shape.

The program is complex, the stakeholders are senior, and the pace is fast. You’ll need to be across all of it - working closely with the internal program team and external implementation partners from day one through to go-live.

What you’ll be doing

• Lead end-to-end change strategy across a phased D365 CRM implementation
• Build out governance frameworks, change guardrails, and adoption plans
• Work closely with senior program leadership and implementation vendors
• Drive engagement and adoption across sales and marketing functions
• Manage a broad stakeholder landscape across the business
• See the program through the full lifecycle - not just the fun parts

What we’re looking for

• Solid background leading change on large, enterprise-wide programs
• Someone who can influence at a senior level without needing a title to back it up
• Comfortable in complex, cross-functional environments - you don’t need perfect conditions to do good work
• CRM or D365 exposure is a real plus
• Experience in fast-paced, consumer-facing businesses will be well regarded
• Self-starter who brings commercial nous to the table