Senior Change Analyst

Southern Cross Care (NSW & ACT); Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging benefits

Private health insurance discounts

Wellbeing programs

Job summary

Southern Cross Care NSW & ACT – Epping NSW invites applications for a Senior Change Analyst. This role focuses on delivering people-centred change across residential aged care, home care and corporate services.

You will collaborate with Change Partners, Project Leaders and stakeholders to drive adoption and sustain transformation. The position suits an experienced change professional who thrives on collaboration, engagement and delivering meaningful business outcomes within a not-for-profit

Qualifications

• 5+ years' experience in Change Management, Change Analysis, Business Transformation or Organisational Change roles.
• Experience supporting large-scale business, process, technology or digital transformation initiatives.
• Strong stakeholder engagement, communication and relationship-building skills.
• Experience conducting change impact assessments, readiness assessments and adoption activities.
• Knowledge of structured change methodologies such as Prosci, ADKAR or equivalent frameworks.
• Experience within Aged Care, Healthcare, Retirement Living or a highly regulated environment.

Responsibilities

• Support the delivery of change initiatives across strategic projects and programs.
• Conduct stakeholder and change impact assessments to identify risks, impacts, and readiness needs.
• Develop and execute change, communication, and engagement plans to drive adoption.
• Create key change artefacts, including impact assessments, stakeholder plans, and readiness reports.
• Identify and mitigate change risks, resistance, and adoption barriers.
• Partner with project teams, business leaders, SMEs, and Learning & Development to achieve change outcomes.
• Facilitate stakeholder engagement and readiness activities to support successful implementation.
• Monitor readiness, stakeholder sentiment, and adoption metrics, providing insights for continuous improvement.
• Support transition and embedding activities to ensure sustainable business outcomes.

Skills

Stakeholder engagement

Communication

Analytical skills

Change methodologies

Aged Care domain knowledge

Education

Change Management certification

Job description

Southern Cross Care NSW & ACT – Epping NSW

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

At Southern Cross Care (NSW & ACT), We're transforming the way we support older Australians across Residential Aged Care, Home Care, Retirement Living and Corporate Services.

Role/Title: Senior Change Analyst

Location: Epping Head Office, NSW
Employment Type: Full Time, 12 Month Fixed Term Contract.

About the Role

As a Senior Change Analyst, you'll play a key role in delivering people-centred change that improves the experience of our residents, clients, families, and employees. Working closely with Change Partners, Project Leaders, and business stakeholders, you'll support enterprise-wide transformation and help ensure change is successfully adopted and sustained.

This is an excellent opportunity for an experienced change professional who thrives on collaboration, stakeholder engagement, and delivering meaningful business outcomes.

What You'll Do

• Support the delivery of change initiatives across strategic projects and programs.
• Conduct stakeholder and change impact assessments to identify risks, impacts, and readiness needs.
• Develop and execute change, communication, and engagement plans to drive adoption.
• Create key change artefacts, including impact assessments, stakeholder plans, and readiness reports.
• Identify and mitigate change risks, resistance, and adoption barriers.
• Partner with project teams, business leaders, SMEs, and Learning & Development to achieve change outcomes.
• Facilitate stakeholder engagement and readiness activities to support successful implementation.
• Monitor readiness, stakeholder sentiment, and adoption metrics, providing insights for continuous improvement.
• Support transition and embedding activities to ensure sustainable business outcomes.

What You'll Bring

• 5+ years' experience in Change Management, Change Analysis, Business Transformation or Organisational Change roles.
• Demonstrated experience supporting large-scale business, process, technology or digital transformation initiatives.
• Strong stakeholder engagement, communication and relationship-building skills.
• Experience conducting change impact assessments, readiness assessments and adoption activities.
• Strong analytical skills with the ability to translate complex information into practical insights and actions.
• Knowledge of structured change methodologies such as Prosci, ADKAR or equivalent frameworks.
• Experience within Aged Care, Healthcare, Retirement Living or a highly regulated environment will be highly regarded.
• Relevant Change Management certification or tertiary qualification (desirable).

What’s in it for you?

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses

At SCC we value every employees contribution – our culture is underpinned by our HEART Values – Honesty, Empathy, Acceptance, Respect and Teamwork.