Senior Case Manager: Complex Claims Team Lead

Department of Justice; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Learning and development programs

Health and wellbeing programs

Job summary

Department of Justice in Western Australia seeks a Senior Case Manager to lead a team handling complex criminal injuries compensation applications, allocate caseloads and provide guidance on difficult issues.

This permanent, full‑time role emphasizes integrity, collaboration and high-quality service, with flexible working arrangements and development opportunities. Eligible applicants must be Australian citizens or permanent residents; for details, contact Alastair Farquhar.

Qualifications

• Achieves results and meets deadlines.
• Builds productive relationships with team and stakeholders.
• Communicates clearly, in writing and speaking.

Responsibilities

• Lead and support a team of Case Managers.
• Allocate caseloads and provide guidance on complex issues.
• Quality assure the team's work and identify training needs.
• Assist senior managers with administration and coordination.

Skills

Achieves results

Builds productive relationships

Communicates effectively

Job description

Department of Justice in Western Australia seeks a Senior Case Manager to lead a team handling complex criminal injuries compensation applications, allocate caseloads and provide guidance on difficult issues.

This permanent, full‑time role emphasizes integrity, collaboration and high-quality service, with flexible working arrangements and development opportunities. Eligible applicants must be Australian citizens or permanent residents; for details, contact Alastair Farquhar.