Senior Case Manager

Department of Justice; Perth; On-site; AUD 80,000 - 100,000; Full time

Job summary

Department of Justice in Western Australia is seeking a Senior Case Manager to examine and process more complex applications for criminal injuries compensation, providing leadership and support to a team of Case Managers, allocating caseloads and advising on complex issues.

You will quality assure the team’s work and identify and manage training needs to ensure high standards and consistent outcomes.

Qualifications

• Communicates and Influences Effectively – craft messages clearly and succinctly, orally and in writing.
• Ability to provide leadership and guidance on complex issues.

Responsibilities

• The Senior Case Manager examines and processes more complex applications for criminal injuries compensation, provides leadership and support to a team of Case Managers, allocates caseloads, provides advice on complex issues, quality assuring the work of the team, and identifying and managing training needs.

Job description

If you are someone who values integrity, precision and collaboration, and takes pride in working in an environment that underpins the justice system and how it interacts with victims of crime, then this may be the role for you.

Key responsibilities

• The Senior Case Manager is responsible for examining and processing more complex applications for criminal injuries compensation, providing leadership and support to a team of Case Managers, allocating caseloads, providing advice on complex issues, quality assuring the work of the team, and identifying and managing training needs.

What you need

• Communicates and Influences Effectively – A demonstrated ability to craft messages clearly and succinctly, orally and in writing, checking that communication has been understood, and questioning for clarity when receiving information or feedback.
• To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.